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    Who's had their screen replaced in-home by Dell? Were they gentle? Did they scratch anything, etc?

    Discussion in 'Dell' started by bmnotpls, Aug 21, 2007.

  1. bmnotpls

    bmnotpls Notebook Deity

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    I hope they are easy with mine. Also, how long does it usually take, from when they get there to when they leave?
     
    bmnotpls, Aug 21, 2007
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  2. d94

    d94 Notebook Evangelist

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    while i havent had it done
    id guess it'd take noe more than a half hour
    and if they scratch anything, they'll be replacing that part too!~
     
    d94, Aug 21, 2007
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  3. bmnotpls

    bmnotpls Notebook Deity

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    lol, anyone else?
     
    bmnotpls, Aug 21, 2007
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  4. Anzial

    Anzial Notebook Evangelist

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    are u gonna bump ur thread every 5 min?
     
    Anzial, Aug 21, 2007
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  5. bmnotpls

    bmnotpls Notebook Deity

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    Until I get some answers, sure
     
    bmnotpls, Aug 21, 2007
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  6. Anzial

    Anzial Notebook Evangelist

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    that's a little too needy. Get a grip, son, and move on with ur life.
     
    Anzial, Aug 21, 2007
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  7. bmnotpls

    bmnotpls Notebook Deity

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    No thanks.
     
    bmnotpls, Aug 21, 2007
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  8. nizzy1115

    nizzy1115 Notebook Prophet

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    the dell guy was really fat and was eating cheetoes while he was inside my laptop. so now there is orange cheese everywhere on this thing and i dont know what to do... oh noes... seriously wtf do you want someone to say. dells techs are all certified. they take a reasonable amount of care and do good work. if thats not good enough then idk what you want. god you are too anal about your laptop..
     
    nizzy1115, Aug 21, 2007
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  9. Ultimate1

    Ultimate1 Notebook Guru

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    Don't they go through a third party for on site repair?
     
    Ultimate1, Aug 21, 2007
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  10. bmnotpls

    bmnotpls Notebook Deity

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    I know I'm anal about my laptop. I just want it to be perfect.
     
    bmnotpls, Aug 21, 2007
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  11. nizzy1115

    nizzy1115 Notebook Prophet

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    they are dell employed sorta. they get the parts overnighted to their homes and then they take them to the peoples houses. they are all dell certified technicians and know the laptops well. if they mess something up, they will order a new part and come back the next day or in 2 days if it cant be mailed by the next day. they are very good and dont want you calling dell complaining about anything so just ask him/her to be careful and im sure you will be more than satisfied.
     
    nizzy1115, Aug 21, 2007
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  12. joec63

    joec63 Notebook Enthusiast

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    No such thing, even my Macbook Pro isn't pefect. I've owned a lot of laptops. Thinkpad, Sony, Dell, Apple, none were perfect.
     
    joec63, Aug 21, 2007
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  13. bigmo

    bigmo Notebook Consultant

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    They did a very good job last time when I had them fix my E1705.
     
    bigmo, Aug 21, 2007
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  14. chrisL2

    chrisL2 Notebook Enthusiast

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    some techs leave the site with parts all over the place. even just literally install the part and leave. no test whatsoever, then they go ask the customer to call dell techsupport.
    parts get sent to the 3rd party provider's warehouse then the assigned tech picks it up there. only then they call the enduser for appointment.
     
    chrisL2, Aug 22, 2007
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  15. bmnotpls

    bmnotpls Notebook Deity

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    the guy's coming today
     
    bmnotpls, Aug 22, 2007
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  16. starscrean

    starscrean Notebook Guru

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    YES !!!!!! WONDERFULL I AM SO HAPPY FOR YOU<I CANT WAIT LOL
     
    starscrean, Aug 22, 2007
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  17. zfactor

    zfactor Mastershake

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    please keep us posted i may go this way next time rather than keep sending these things back
     
    zfactor, Aug 22, 2007
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  18. BertieW

    BertieW Notebook Consultant

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    I had a screen replaced (and the internal batt too) at my house on my Inspiron 6000. Took twenty minutes, guy was extremely efficient and competent. I'd go this way again if I needed something replaced.
     
    BertieW, Aug 22, 2007
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  19. jazree

    jazree Notebook Enthusiast

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    jazree, Aug 22, 2007
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  20. chrisL2

    chrisL2 Notebook Enthusiast

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    zfactor
    unless you have onsite service, you cannot have the computer serviced at home.
     
    chrisL2, Aug 22, 2007
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  21. zfactor

    zfactor Mastershake

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    yes you can if you scream loud enough... lol they will do it for you
     
    zfactor, Aug 22, 2007
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  22. shrimants

    shrimants Notebook Enthusiast

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    i've had it done. it was kinda an iffy experience. the guy was kinda careless with the screen, i didnt like how he kept touching it. i usually flip out and go on a cleaning spree when i bump my screen, but thats just me. he did make sure he wiped his hands on a cloth tho so nothing huge. but yeah make sure he doesnt seem to be in too big of a hurry cuz he didnt seat my cables properly and he just left, and it took till the next day to get another guy over to fix that problem.
     
    shrimants, Aug 22, 2007
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