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    Why am I being charged for warranty repairs?

    Discussion in 'Dell' started by sprtnbsblplya, Sep 6, 2007.

  1. sprtnbsblplya

    sprtnbsblplya Notebook Deity

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    I just put in an order for my laptop to be sent in for repair for the headphone jack noise and the DVD burner, and checked my Dell Support account this morning and this is what I saw:
    [​IMG]
    The one for $0.00 is for the shipping box to ship it back to the Dell repair center, and the $85.63 one is for a DVD burner drive, a $10.50 Roxio disc and a $10.50 PowerDVD disc (I didnt even ask for the CDs). So why on earth am I being billed for a repair part when my system has like 340 days of warranty left?
    And do they expect me to install the DVD burner myself?
     
    Last edited by a moderator: Feb 6, 2015
    sprtnbsblplya, Sep 6, 2007
    #1
  2. wtiger91

    wtiger91 Notebook Consultant

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    I don't think they charge you for those, the prices just show up.
     
    wtiger91, Sep 6, 2007
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  3. sprtnbsblplya

    sprtnbsblplya Notebook Deity

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    Hope that's the case...
     
    sprtnbsblplya, Sep 6, 2007
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  4. BertieW

    BertieW Notebook Consultant

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    That's a good question to ask a Dell support rep rather than on a forum. :) They'll have a better idea if they're actually charging you or not.
     
    BertieW, Sep 6, 2007
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  5. Jeff Leites

    Jeff Leites Notebook Guru

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    Their billing is just weird. When I ordered my 1500, I got a seperate bill for some FREE software I didn't even want:

    A0954428 Free Microsoft Office Live Basics 1 $0.01
    Subtotal: $0.01
    Shipping and Handling: $0.00
    Total: $0.01

    It came on my cedit card bill, but wasn't worth my time to dispute.
     
    Jeff Leites, Sep 6, 2007
    #5
  6. Greg

    Greg Notebook Nobel Laureate

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    If you look at the billing information, I bet it says "Dell CS", "Customer Service", "Tech Support" or similar.
     
    Greg, Sep 6, 2007
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  7. SoMuch2S@y

    SoMuch2S@y Notebook Consultant

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    Completely agree.
     
    SoMuch2S@y, Sep 6, 2007
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  8. Liquidx

    Liquidx Notebook Evangelist

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    Can they fix the noise issue? If so what are they doing for it?
     
    Liquidx, Sep 6, 2007
    #8