Will I have to pay a re-stocking fee?

I've had my E1705 for less then 21 days, so I know I can still return it. I called up a number, did the extensions, etc. that someone else suggested on an older post, and the returns lady I talked to insisted I go through tech support or else I'd pay for shipping and a restocking fee. The problem I have is with the screen's bad light leakage, weak colors, washed out darks/lights and the viewing angles. Looking at the screen for even a few minutes has given me, (and two others) eye strains.

So flash forward to today... I just got the E1705 back from depot this morning. The screen looks the exactly same as before. If I call up returns again, will they just keep giving me the option to go through tech support or return it and pay the fee? Perhaps I need to say something else for them to waive the restocking fee/shipping?? More aggression perhaps? lol

 

Keep haggling with them on this.


What i have discovered, is talking to them online gets you a lot further.

here is the link to talk to them:
http://support.dell.com/support/topics/global.aspx/support/gen/chat?c=us&l=en&s=gen


Basically tell them that your screen is bad, and would like to reorder.

Or you can take the chance, and have another E1705 sent out.

 

they need you to send the computer in to make sure something is wrong with it. now that you've sent it in and are still unsatisfied, it's time to ask for a refund. dell may say that there is nothing wrong with the computer; what did the paperwork say?

if dell says nothing is wrong with the computer, then you have to convince them that there is (light leakage, etc.) otherwise you probably have to pay a restocking fee.

 

In order to return laptop, you have to go through tech support. They are the ones that decide if you have to pay the restock fee - not the return department. The return department doesn't have any control or knowledge about the tech issues, so they can only take your return - fees.

 

They attached a sheet of paper saying what parts they replaced, gave a # to contact tech, said they diagnosed the problem extensively and they wrote a thankyou. So should I call tech up again, and tell them it's still bad?

Btw, if the re-stock fee isn't too harsh, then I guess it's not a big deal. I'll just have to haggle with them over shipping.

 

The restock fee is 15% of your total cost.

 

15%!?! That's depressing.

 

But if something is wrong with your screen, then it is dell's responsibility - not yours, so you shouldn't have to pay the 15%.

The 15% is for those who just changed their mind and decided they don't want that laptop anymore.

 

Everyone, I really appreciate your help. I just got off Dell's online chat, and I'm getting a full refund with no re-stock or shipping fee's!!

 

Congrats

The Dell online chat always works for me when something regarding Dell is needed

 

the news story about Dell improving customer service may indeed be paying off already...i griped to them about my experience last week (see this thread http://forum.notebookreview.com/showthread.php?t=57504) and they offered me a $50 coupon when I said I wanted to be compensated for my aggravation...that will pay for the charcoal leather quicksnap cover I was about to order..

 

And thankyou for the tip! I probably would've completely disregarded the chat, had you not suggested it to me. I owe ya one man.