Worried that I'll have no system

I bought a Vostro from Dell Small Business USA nearly 3 years ago with the complete warranty. I transferred it to Dell LatAm early on.
It has given issues on and off since I bought it and each time it took some time to resolve the issues with the technicians not connecting all parts when making replacements etc.
This time is the worst because I actually dropped it as opposed to something mysteriously going wrong.

That was three weeks ago.

I've had two technician visits so far with incomplete/incorrect parts. I've got about a week left of warranty and given past experience I am not confident that I will have a working system at that time.

Is there anything I can do to improve the outcome of this?

 

Dell LatAm says they will offer me a new laptop to replace my damaged Vostro 1720. On the website the only 17" they are offering is the M6700. Is it likely that I will get a quote for this system? Does anyone have any experience with this?

 

Hi MamaD,

The Dell policy when it comes to replacement is always "like for like" or "equal or better" if the same unit is not available at the moment. In this situation, if we do not have the same system, you may be receive an offer for Latitude or Inspiron.

Let me know if you need any more information or have any other questions!

Thanks,
Mourin@Dell

 

Hi Mourin
Thanks for responding. I will try to learn a bit more about the system lines you mentioned. I have not looked at laptops seriously for a while.
I already know what is important to me about my system and I want to maintain those features. Is there a negotiation process?

 

I would be happy to look at your case and see what is possible. Please let me know what features are important to you on your current laptop and PM your service tag and account number along with your contact information for verification.

 

The Dell rep contacted me and offered a 15" Vostro as there were no 17" ones. Is the policy different because I transferred my warranty to Dell LatAm?

 

^ask them if you can get a vstro 3750 out of the US outlet store.

 

Hi MamaD,

I've received your PMs and am currently speaking to the rep you mentioned about the options we can offer.

Thanks,
Mourin

 

Hi Mourin
I think I will accept the offer of a refund and am discussing it with the person assigned to the case. Then I can buy what I need.
Thanks for checking it out for me.

 

No problem, I'm happy to hear that we were able to resolve the issue.

Please feel free to contact me at any time.

Best,
Mourin

 

Just an update
Tried to get a bank transfer got a credit instead which I did not ask for.
Tried to get a credit card credit, did not go through because non-American primary address (although I can purchase from Dell with this credit card)
Now trying to get a cheque.
We'll see how that goes.

 

Hi Mourin,

I am based in Spain and just recently bought a very expensive system. From day 1 it was quite slow and then 1 and a half weeks later the window 7 gave me a message that my computer is running slow and i installed the windows 7 again and then was unable to detect the hard disk. Now it's not working at all. Dell technical support told me that the T7600 Series which i have is not working with the BIOS, they also told me that it has a manufactory fault and they also said that even after they replace the hardware it might still not work. That means it's unreliable. Now i am asking for my money back, is there any chance if you can help me.
Thanks

 

Just to let you all know
Dell finally came through with a refund cheque for my broken laptop
A mere 31 weeks after the first service call

Here's hoping it doesn't bounce

 

Would you buy another Dell?