Worst Dell Experience

Hello,

I have decided to write about the worst experience I have ordering from Dell. I ordered a part for my Alienware laptop on Feb 11th and it was delayed for 3 weeks. I called customer service so many times but I kept getting transferred to probably 5 different departments. Parts department said they have the part in stock, in fact, they said they have plenty in stock. Order status department told me that it wasn't in stock and that there's an error on the inventory.

After 3 weeks of calling Dell support, I decided to cancel my order and place a new one for the same part to try my luck. They told me that the price for the part has increased by $100 - since I needed the part I decided to go through with the order. A week went by and the same problem occurred so I tried to get in contact with a supervisor.

The supervisor I spoke with is a more apologetic but he still does not know what he's doing. He told me that he will give me a call back within the next 24 hrs when he finds out what's going on and that I do not need to call Dell regarding this matter anymore. I asked him for his full name and he refused and told me his first name is Ram. So I asked him for his employee number - he was reluctant to give it to me and also stutters a lot while giving it to me but he ends up giving me employee number 0196797. 4 days have passed and I have yet to receive a call back or any status updates on my order so I decided to cancel my order yet once again. Btw, every time I placed an order Dell charged my card within 2 minutes.

Anyone have any advice on what I need to have Dell ship out the part that I needed? Either way, this will be the last time I'm ordering anything from Dell.

 

Try Dell Unresolved Issues.

One of the larger problems with parts seems to be that the locations that build new systems have plenty of parts, but those parts are not in stock at the locations that handle spare parts orders.

After many years of satisfactory Dell service, I had a problem where we ordered Optiplex 960's and forgot to spec the 2nd serial port adapter. I think it would have been faster to return the 4 computers under the total satisfaction guarantee and re-order them. It took over 4 months to get the adapter cards and I still don't know how much (or even if) they charged us for them.

 

Or, Contact Dell Twitter Cares:

LionelatDell
Dellcares

 

i'm having a major issue with them currently and i contacted the twitter contacts and hopefully they can help....

just be persistent and don't give up