Worst NBD service experience competition

Previously I had no complaints with Dell support. Once you get a tech guy convinced that you really have a problem you get a next day support call if you have paid for one. But with this Nvidia GPU all that changed, at least for me.

First, it took Dell 4 weeks with almost complete radio silence before they were capable of scheduling a service call with a new mobo.

Next, they delivered a faulty pair of mobo+lcd that still produced vertical lines.
Then next, they delivered a new mobo that fried the processor, too.
Lastly, they delivered a complete set of mobo, lcd and processor. The results?
Three days later the diagnostic POST sequence showsFLASH-ON-ON, indicating the processor is not working, perhaps fried again.
It is 47 days of this NBD service case, and I have had to just admit to myself that I cannot afford to be a Dell customer any more. I have had now 5 mobos since the August and all have failed.

DELL = Destructive Experience of (very) Limited Liability.

 

My NBD to me has always been 2 days, still this GPU problem seems pretty widespread and I bet 9/10 calls from M1330 users to dell support include the word vertical lines / motherboard

 

Yeah if i wouldn't hear from Dell about the planned visit i'd be on the phone daily to remind them. 4 weeks seems VERY long indeed, i had a new lcd and later a new mobo...both pushed back 1 day because parts were not in stock...so 2nd day service indeed

 

btw....what system do you have and in what couhtry do you live...support doesn't seem to be the same worldwide

 

I've always gotten better support through Dell from their Chat Support. Actually speaking to someone overseas is a far greater pain that typing it to them.

And I've had my own share of NVIDIA woes with my old Vostro 1400. So I simply went on Dell Chat and was like 'my laptop still has problems, can I get a replacement system?' The tech said 'ok' and a week later I got a brand new Vostro 1510

 

I have a Dell Latitude D620, with smtg like 520 days to go on 3Y NBD International. Laptop was bought from Finland, but currently I am living in Oxford UK and dependent on their international support.

Some of the delays are my fault, but most of it not. And the problem really here is not the support, but either unavailability of parts or defect parts.

 

uuh, I spent an hour in the phone to convince the Dell support that the processor is broken (FLASH_ON_ON from the LED bank).

I got promised a service call for tomorrow. Service call was later canceled due to lack of parts. Tomorrow is a great day, this NBD case fills full 50 days!

 

51 days in, and now it is working.