Wow, my whole laptop just self destructed!

So first my optical drive was having a hard time reading cd's. Dell sent a tech out to replace the drive. Then the media controls stopped working, tech comes out a second time with a new mother board, palm rest (basically a new outer cover) and media bar.

Now my keyboards number pad doesn't work, the machines not reading all the RAM and it looks like the new case doesnt quite line up?

Really the laptop didn't self destruct, I think the dell tech just didn't know what he was doing and broke the thing.

I know dell will replace/refund the machine if there are a certain # of hardware problems. Its like a lemon rule or something. Does anyone know how many? I think I'm up to 6. That should be more than enough. The laptops 3 months old......

 

*lemon law

i think the rule was that if the same piece of hardware messed up 3 or more times, u're eligible to file a claim.

 

lol, thats crazy.

Call and complain.

 

Did you get the S15???

I would call and ask for a *brand new replacement*, or return for a refund...
That's ridiculous for all these probelms to continually be happening..


Cin

 

I fully agree.

 

Do yourself a favor, and get a refund from Dell, then go buy a nice HP, Gateway, or Toshiba, anything but another Dell....
I have one Dell, the Studio 17, and its my last Dell, as soon as I can sell it I'll pick up a better brand. I see too many horror stories about the Dell laptops to think that any of them are reliable anymore. Dell quality has gone down the drain in my opinion. They either arrive broken, or with problems or you'll end up as I did owning it for 2 months and then it begins to fall apart.....

 

If your studio 17 is falling apart within 2 months of purchase, why don't use your warranty to get a new one rather than trying to sell it?

 

nice catchy title

 

It varies with Dell, but on my recent Studio 15 it had problems 2 times and they are now shipping me a new Studio 1537.

My advice is to talk clearly and calmly to the technicians. As I always find they are more than willing to do what it takes to make sure your device works. I have had the bad apple a few times, but when that happens I usually just hang up and call back instead of wasting time.

I don't think I have experience with Dell consumer care directly though as I get either Small Business Support or support level mandated by my university (not sure which).

The lemon law applies to cars, not computers.

No company promises brand new replacements after their return policy. I think he would be better served calmly talking to the representatives and airing out the issues. They'll more than likely replace the machine with at least a refurbished machine without issue.

In my experience Dell has the best support in the industry.

I say if you're that bothered then offload... I can't imagine ever buying a HP or the like. I just foresee far too many problems to ever want to jump that route.

Just a simple example, a bud of mine owns an HP and he recently learned, by me reading HP's Terms, that HP can revoke your warranty if you aren't registered within 10 days of your computer's ship date. Add to that, they have no way to check your warranty online. So he can't verify his warranty level without potentially admitting the issue to HP techs.

Add to that another bud of mine who had an HP laptop and sent it in for repair and it took over 1 month for him to get the computer back from the depot.

My wife purchased an HP laptop and their warranty is staggered (meaning they offer tech support seperate from the hardware warranty). So she had a 1 year hardware warranty, but only 6 monthd of tech support. The warranty stated that if she were to call about a hardware problem after 6 months she'd be required to pay $29 per call first and they'd refund it only after they determined it was a hardware issue. I've never been held by the b*s by Dell like that...

I have had nothing but good support from Dell in over 10 years as a customer. But I'm more technically inclined to so when I call in I already know the problem and can breeze right through the issue with them.

With that in mind I'd recommend you think twice about jumping ship, but that's just my experiences.