Wrong 15" dell skin arrived, but Dell recovered!

Well, my free 15" skin arrived, very early, but it was a different skin than the one I ordered. I wondered what I could do, so of course, dell.com/chat ! I reached the first representative, her name was S. Thomas, (watch out for her). Well, she was a bit cranky, and I'm very polite to someone, especially if that someone can help me out. I knew she was a little cranky, as she didn't say hi or thank you once, and when I said the wrong skin arrived. Basically, she said toughluck. I really knew she was mad before I spoke a word, so I said, thank you for your help, and have a nice day. I exit, and rejoin the chat without a second thought. I get someone by the name of Shilpa, and what a kind lady (atleast I think it's a lady). She siad hello and good evening. The lady explained the skin I ordered (Surf's Up) is out of stock, and offered me a $35 coupon, without a question asked.

 

That's dell's response to most problems that they can't correct. I've gotten 2 $50 coupons myself from the chats. Somehow you got connected to an American support agent, but basically all the Indian/foreign ones are nicer b/c they actually care about the job over there.

 

...and in North America they are all underpaid, overworked and most don't care about their job