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    Wrong OS - Now what?

    Discussion in 'Dell' started by tonywan, Aug 27, 2007.

  1. tonywan

    tonywan Notebook Enthusiast

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    Hi,

    I've got my laptop, but it has the wrong OS, Windows XP instead of Vista :confused:
    I've been having problems with windows xp, it hangs at the screen everytime i boot etc.
    I've talked to the CSR'S they said i have to purchase the upgrade kit, the upgrade kit is like:
    $159.00 :mad:
     
    tonywan, Aug 27, 2007
    #1
  2. Matt

    Matt Notebook Deity

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    Check your receipt if you received one. It will tell you which operating system you ordered. If it's Vista, they have to give you it... (free of charge).

    You posted this in the wrong board, by the way...
     
    Matt, Aug 27, 2007
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  3. shoyer

    shoyer Notebook Enthusiast

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    Did you purchase it with Windows Vista? What do your receipt and invoice say?

    If its their mistake Dell should replace it for free.
     
    shoyer, Aug 27, 2007
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  4. tonywan

    tonywan Notebook Enthusiast

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    Thanks, it says Windows XP, but i've ordered Vista, don't know what went wrong. Sry for posting the wrong board coz i have problems with my IE now it has problems displaying the forum.
     
    tonywan, Aug 27, 2007
    #4
  5. dtMaina

    dtMaina Notebook Enthusiast

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    Haha, I would have actually enjoyed having XP instead of vista :p... But I guess thats just me
     
    dtMaina, Aug 27, 2007
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  6. Greg

    Greg Notebook Nobel Laureate

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    If the order says Vista then they have to give it to you for free.
     
    Greg, Aug 27, 2007
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  7. Matt

    Matt Notebook Deity

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    If it says Windows XP, then you were only charged for XP, not Vista. (They may be the same price, though.)

    I'm guessing you either accidentally chose XP or they messed up your order... either way, I don't think they technically have to give it to you if your receipt says XP... however, you could try.

    Matt
     
    Matt, Aug 27, 2007
    #7
  8. tonywan

    tonywan Notebook Enthusiast

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    I've thought of that too, But since my XP is causing alot of problems...
    Hangs at "Windows is starting up" screen...
    Desktop freezes in a random time. have to reboot the process "explorer.exe" in order to solve the problem
    IE Screws up and refuses to load any webpage...

    and this happens like..5days after i've received my laptop?
     
    tonywan, Aug 27, 2007
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  9. tonywan

    tonywan Notebook Enthusiast

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    They messed up my order..but they wouldn't admit it. They wanted me to buy the upgrade kit which is like more than 100bucks.
     
    tonywan, Aug 27, 2007
    #9
  10. Playloud

    Playloud Notebook Guru

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    Honestly, you have had since Aug 6th to review your order, and make sure everything is as you wanted. I feel for you, but that's what you get for not reviewing the order carefully.

    Good luck dude.
     
    Playloud, Aug 27, 2007
    #10
  11. chelet

    chelet Notebook Deity

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    I didn't know they even offered XP on the 1501 anymore.
    But XP should not be hanging and crashing like that.
    You may have a hardware problem.
     
    chelet, Aug 28, 2007
    #11