XPS 15 9570 touchpad not recognized as Precision Touchpad

This is a repost of a post I made on Reddit yesterday, but I received very little reaponse, see https://www.reddit.com/r/Dell/comments/9678ef/xps_15_9570_touchpad_not_recognized_as_precision/ I hope someone here is able to help.

I received my new XPS 15 9570, but the touchpad is not recognized as a precision touchpad by Windows No gestures are available, not even two finger scrolling. It appears as a PS/2 Compatible Mouse in device manager. Following the solution in this post https://www.reddit.com/r/Dell/comments/8w03h6/touchpad_drivers_for_xps_15_9570/ I installed the HID Event Filter driver. This did not work for me.

I have been in touch with Dell support and tried many different touchpad drivers to no avail. I'm currently using an older Synaptics driver that does enable gestures, but my settings are reset on boot. The solution given here https://appuals.com/synaptics-touchpad-loses-settings-after-reboot/ does not work for me. The DWORD did not even exist, so I created it myself to check if it worked.

I have ensured that all drivers are up to date, with the exception of "I2C HID Device" on location "on Intel(R) Serial IO I2C Host Controller - A369". Hardware ID is ACPI\VEN_SYNA&DEV_2393
, and status is "This device cannot start. (Code 10) A request for the HID descriptor failed." I mentioned this to the Dell support assistant, and he thinks it is most likely the missing touch screen which I did not order for my laptop.

I did a Windows 10 reset at the advice of the Dell representative, but it did not fix my problem. He believes it is a software/driver issue and it might be fixed with a Windows update at some point. The other solution would be to have a technician replace my touchpad, but he does not think this likely to work.

At this point I am at a loss. I love my new XPS 15, but I also really want my touchpad to work correctly. Should I wait it out or have the touchpad replaced immediately? I believe I can have the touchpad replaced under warranty at a later point if the issue does not resolve.

 

Have you tried the Intel HID Event Filter Driver?

https://www.dell.com/support/home/ca/en/cadhs1/drivers/driversdetails?driverId=KK611

 

fitzpatr, I did install the Intel HID Event FIlter Driver, as I mentioned in my OP.

 

Quite Right...I missed that right in front of my face.

I'd recommend that you get this sorted out and replaced immediately. On my old XPS15, I had issues with my Realtek sound device not functioning quite right with normal drivers. It was an inconvenience then, but now as time has moved on, it's become a severe issue because Windows 10 automatically updates drivers on every new build release. This causes me to completely lose audio each time. You've tried everything reasonable...it's defective, or at least something is.