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    XPS 15 returned, what about Streak 5?

    Discussion in 'Dell' started by yamaguchi, Apr 13, 2011.

  1. yamaguchi

    yamaguchi Newbie

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    I jumped Dell's deal in last month for XPS 15 ($881)+ unlocked Streak 5' ($99). But then I found my new XPS 15 was overheated and always gave a blue screen. So I returned XPS 15 back to Dell and the rep agreed to get me fully refunded.

    Now I received the unlocked Streak, and this was a promotional sale bundled with any computer above $699. So its price is only for $99 rather than $569 (the common price). I doubt if I can get fully refunded since I have returned XPS 15. Streak for me is not a necessary device and I need to decide if I should also return it within 21 days. Dell's refund process (for XPS 15) is long and I can't wait for 30 days until the Streak return window is closed.

    My XPS 15 and Streak have two different order numbers but one Dell purchase ID.

    I really need your help!!
     
    yamaguchi, Apr 13, 2011
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  2. Dreamliner330

    Dreamliner330 Notebook Evangelist

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    Wait for the credit from Dell. If you're only obligated to pay $99 for the Streak, you could sell it an carve out a nice profit.

    If you really want to send it back to Dell, call them.
     
    Dreamliner330, Apr 13, 2011
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  3. yamaguchi

    yamaguchi Newbie

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    If Dell partially credit me (re-charge me the discounted $450 for Streak) after 21 days, actually I will get a streak over $500 that can not be returned....
    How to deal with that?
     
    yamaguchi, Apr 13, 2011
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  4. Dreamliner330

    Dreamliner330 Notebook Evangelist

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    If Dell is refunding your purchase, they will probably not (re)invoice you again for the Streak.

    They may, but you can simply ask for an RMA at that point, and the re-invoiced date will be new.

    Or, if your worried, you can simply get a hold of dell and send back your Streak.
     
    Dreamliner330, Apr 13, 2011
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  5. yamaguchi

    yamaguchi Newbie

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    Thanks a lot for your info. But what is RMA? How does it work?
     
    yamaguchi, Apr 13, 2011
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  6. Dreamliner330

    Dreamliner330 Notebook Evangelist

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    ^Return Merchandise Authorization. You probably wrote the RMA number for your laptop return on the outside of the box, if not, it was on the shipping label.

    Call Dell.
     
    Dreamliner330, Apr 13, 2011
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  7. Cin'

    Cin' Anathema

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    I would call Dell...if it was part of the "purchase price/promo"...Then, they would want that back. As, you are returning something & the phone was part of that promo.

    They, could invoice you for the difference of the $99 promo, and the Dell's selling price of $569. I wouldn't like that to happen to me.

    Plus, for me it would be the right thing to do..return it. But, just call Dell & get all your "i's dotted and t's crossed" per se.
     
    Cin', Apr 14, 2011
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