XPS M1330 Order Status Update

http://direct2dell.com/one2one/archive/2007/07/10/20645.aspx

 

F.

I won't get one until September.

 

I want to curse... so much... .right now. I need scream into a pillow...

 

this is the m1330 tragedy

 

i swear, if it takes two months for my **** to ship
you bet your ass dell will be giving me an extra free battery or something

 

I feel like giving someone a piece of my mind... those sony laptops are looking mighty good.

 

... wait until Sony refreshes SZ line

 

... When is that supposed to happen? Cause by then, my laptop will prolly be here :-(

 

which sony?

 

Any right now... i'm delirious.

 

AFAIK, Santa Rosa SZ is scheduled to appear by the end of this month

 

i hope it appears tomorrow and ships after 2008

 

It's like this notebook was put on the market way before it was even ready. Dell wasn't prepared to handle so many orders, or serious problems arose I don't know what the deal is but I will not wait until the end of August for this notebook, get real! My money will go somewhere else.

 

Yea!!!! Ive heard so many say that they are pulling their orders now I should be up a week....which puts me right around Halloween now.

 

Yea so basically they had to change the blog for legal reasons. When Dell quotes an estimated ship date they are obligated to that date or to inform their customers if there would be a delay to extend beyond this date. Because it would cost Dell more money to call people and explain why there is a delay, they just give worst case scenarios on ship dates (usually by a week or two). Any time a rep says anything other than on or before XX date they are breaking company policy and could potentialy get Dell in trouble. Do reps do it? Yea all the time.... It is easier to get someone off the phone by giving them an expected shipping date followed up by "oh well it really shouldn't take that long, maybe give it a couple days". So don't expect much truth behind the words of whoever you talk to thats say it will ship sooner.

 

*sigh*.... its taunting us... and pissing me off a bit. Heh....

 

I love how the blog says ~30 working day wait time. My #@#@#@#@#@#@! Let's be realistic and rate it in non-working days and it is more like 8-weeks wait time for some of us.

Order Date: July 28th
Expected Ship: August 22nd
Est. Delivery Date: 8/27/2007-8/29/2007

Let's count them..... 55 days until the expecited ship date. Add the time for delivery and we are looking at 60-62 days....

 

ummm 60+ days , i told dell customer service already this wait is outrageous. If I don't see that thing in early august, who know what i'll do. Cancel my order? possibly. but now i'll wait and see.

 

I think you meant June 28th

We're all in the same stranded boat ...

 

... i feel like the boat is sinking ...

 

If Sony come out with new SZ before my XPS shipped, I will jump ship immediately. They both look exactly alike anyway.

 

I was thinking the same thing but who knows if it will have things such as led screen and hdmi which to me at least are very important and make this stand out among others of its kind along with many other features but to me this are the ones that stand out most

 

Lets just hope that the laptops still ship really early.... but I will jump ship if this takes forever. :-(

 

so i called the order status line today and i was so happy when i finally heard that it has moved from pre-production to the build stage.....im still quoted to have a august 15th estimated ship date, but does it really take a month to build???........im assuming it has all the parts now since its in the build stage.....someone tell me if im wrong..........

 

I think SZ will have LED backlit, since the current SZ already has them. I really wish Sony get their act together and come out with HDMI and better graphic... (I hope its 8600GT... crossing my finger).

 

It will MOST LIKELY ship well before August 15th. It does have all the parts when entering the build stage... so congrats. One hurdle down...

When did you order? and what options did you get?

 

i ordered on the 30th of june.....i was on a budget so i got the following specs..

core 2 duo 5250 1.5 gigs
2 gig ram
120 gb HD
STANDARD LCD w/ 2 mp camera....kinda kicking myself about not getting the LED but tried to change it but wouldve shipped in september!!
6 cell battery

i think the standard LCD might be why im actually in build now.....the LED is prolly experiencing huge delays......

 

maybe... but there are people around your date (with LED screens) that are also in BUILD...

 

true but i think some of the people that had LED that are in build ordered really early.....maybe, maybe not.....yeah i dunno, this delay is really starting to get to me......i think its so retarded that dell wasnt prepared for the release......i mean, how can u be unprepared for a release of a prime product.....simply inexcusable for a company like dell......

 

Oh great... my order disappeared. Hmmmmmm....

 

I completely agree with you. Unfortunately, all we can do right now is complain-complain-complain and I dont' think that would do much. We can speak out and prevent this from happening in the future, but I heard this is a common problem from Dell. :-(

 

"Thank you! You are successfully registered to receive an Order Shipped email.

When your order ships from Dell, you will receive an email to let you know when to expect your delivery. You can continue to check the Order Status Tool for updates to the status of your order, and to eventually get your tracking number.

Please click here to return to the Order Status Tool. "

lawl.

God you guys are killing them, I'm loving it.

 

Typo but you get the idea. This m1330 better be sweet to make the wait worthwhile....

 

... true ... i'm returning it if it wasn't worth it!!!

 

I'm pretty sure there are two issues contributing to the delays.

1. Dell was absolutely not prepared for this level of sales. Typically their XPS line (aside from the M140) are niche, gaming products, but the M1330 has really expanded the market - it's not just gamers (in fact, they're less targeted by the weaker 8400M GS) but users who want a stylish, small (relatively), and light laptop. I think that's the criteria of many laptop buyers and add on the fact that it's not an exorbitent amount of money, and you've got a success on your hands. I don't think Dell realized just how many people are willing to throw in a couple to few hundred extra dollars to get this laptop over something else.

2. Of course they wanted to launch the M1330 alongside the other Inspirons on June 26th. The M1330 is the flagship - it brought a ton of media coverage and buzz to Dell in general. It's a commonly used tactic in the marketplace. I think what's making people more angry than would be expected is the lack of communication of expectations. Many reps promised things that they should not have (like my rep said, 'oh yeah, would you be comfortable with Dell's 10-15 day delivery time from the time of the order?' Yeah, if only that were the case). In addition, there's been a lot of hype - people were telling each other, don't worry about the estimated ship dates, they'll get to you earlier. Not the case here.

If Dell isn't able to ship them on or before your estimated ship dates, you have every right to be frustrated and complain. However, if your own expectations of an earlier ship date are not met, you don't really have a basis for complaint, as long as it's within the estimated time Dell provides.

 

Maybe they should have a "current" estimated ship date (that would be listed JUST on the order status page and updated reg.) and a "latest possible" estimated ship date (that would be listed on both the confirm. email and the status page -- that wouldn't change). They definitely need to inform the customers what the heck is going on with their orders when the est. shipping date is a few MONTHS away!!!