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    XPS Notebooks come with 15moth Anti-Virus, right?

    Discussion in 'Dell' started by gohanssjn, Jun 1, 2006.

  1. gohanssjn

    gohanssjn Notebook Evangelist

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    Cause when I drop my Service to 3Yr Ltd Warr,At-Home Service,and HW Warr Support plus Nights and Weekends I cannot choose promotional 15 month virus protection. I have to pay for it! Weird...
     
    gohanssjn, Jun 1, 2006
    #1
  2. gohanssjn

    gohanssjn Notebook Evangelist

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    6:42:48 PM System Welcome xxxxxx ...
    6:42:48 PM System Connecting to server. Please wait...
    6:42:48 PM System Thank you for using Dell Chat, a representative will be with you soon.
    6:42:48 PM System Initial Question/Comment: When I choose 3Yr Ltd Warr,At-Home Service,and HW Warr Support plus Nights and Weekends I cannot choose promotional 15 month vir
    6:42:51 PM System You are now being connected to an agent. Thank you for using Dell Chat
    6:42:51 PM System Connected with ATG Colombino
    6:43:11 PM ATG Colombino Good afternoon.
    6:43:23 PM ATG Colombino Thank you for contacting the Dell Employee and Student Purchase Program. My name is Colombino, I will be your personal assistant today. Please give me a moment while I review your question.
    6:43:32 PM You Hello

    6:43:35 PM You Sure thing
    6:43:36 PM ATG Colombino No you cannot.
    6:44:01 PM You But it says all XPS notebook come with 15 months free?
    6:44:05 PM ATG Colombino You will have to chose the regular 15 month subscription.
    6:44:30 PM You Ok, but if it says it's free, why do I get charged for it?
    6:44:37 PM ATG Colombino That is if you chose the service warranty that comes with that option.
    6:44:44 PM You I thought all XPS's were supposed to get that.
    6:44:52 PM ATG Colombino Read the promotion again please.
    6:45:06 PM ATG Colombino Tell me where you saw this please.
    6:45:08 PM You Anti-Virus/Security Suite (Pre-installed)
    As part of your XPS purchase, you will receive 15 months of anti-virus and security protection. More Details

    6:45:27 PM ATG Colombino Did you read more details?
    6:45:46 PM ATG Colombino Click the prompter please.
    6:46:10 PM You Oh, sorry, this is the one I meant
    6:46:12 PM You Your system will automatically ship with a 90 day trial period of security software, except XPS systems which come standard with a minimum of 15-months of security. To help ensure your system stays protected beyond this period, Dell recommends you sign up now for an extended subscription.
    6:46:50 PM ATG Colombino The offer does not say free.
    6:47:10 PM You Comes standard, is that not what that means?
    6:47:12 PM ATG Colombino The offer reads systems that come standard.
    6:47:45 PM ATG Colombino Standard and free are not the same.
    6:47:50 PM You XPS systems, which come standard? I don;t see how that reads differently?
    6:48:18 PM ATG Colombino The offer does not say free.
    6:48:29 PM You Ok, thanks

    What the heck is that???
     
    gohanssjn, Jun 1, 2006
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  3. gohanssjn

    gohanssjn Notebook Evangelist

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    And if anyone else thinks that's weird, there is NO option for NO virus software...
     
    gohanssjn, Jun 1, 2006
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  4. gohanssjn

    gohanssjn Notebook Evangelist

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    And the guy on the phone I just taked too was the same confusion.

    What do I do if I order this and don't get the 15 months?
     
    gohanssjn, Jun 1, 2006
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  5. NissanSupraGTR

    NissanSupraGTR Notebook Evangelist

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    Just use free antivirus. I use avg free and its great. Ultimate free setup = zonealarm, peerguardian and avg free. they use very few resources and are a snap to install.
     
    NissanSupraGTR, Jun 1, 2006
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  6. gohanssjn

    gohanssjn Notebook Evangelist

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    But I can't buy online since there is no "No Virus software option." It MAKES me pay for something :(
     
    gohanssjn, Jun 1, 2006
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  7. mikee11

    mikee11 Newbie

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    Ussually it'll come with 15 months of PC cillin.
     
    mikee11, Jun 1, 2006
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  8. howardpm

    howardpm Notebook Evangelist

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    Don't worry, they give you Mcafee which is sooo bloated. It literally has 10 things installed on startup for it to work.
     
    howardpm, Jun 1, 2006
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  9. gohanssjn

    gohanssjn Notebook Evangelist

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    Thats ok, he said he'd see if I could get NO Anti-virus instead of something I wont use...then I got disconnected :(
     
    gohanssjn, Jun 1, 2006
    #9