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    XPS m1330 outlet purchase

    Discussion in 'Dell' started by Technikal, Dec 19, 2007.

  1. Technikal

    Technikal Notebook Enthusiast

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    I purchased a m1330 from the outlet. Everything is perfect, except the 'p' on the chrome XPS logo is missing. This was a 'Certified Refurbished' machine - not a 'Scratch and Dent' one - so I'm surprised that something so obvious would be present. This is also like the 5th machine I've purchased from the outlet over the last 10 years and the first one that looked anything other than brand new.

    I don't really care enough to deal with the hassle of swapping out or have a tech change the cover as I'm working overseas for the next few months (unless the XPS warranty is international and I can have the work done here in the UK). However, I figure it's worth contacting them to see if I can get compensation for something that should, at least imo, have been priced as a 'Scratch and Dent'.

    What's the best approach? Do I contact tech support or customer care? Is it better to use chat or call directly?
     
    Technikal, Dec 19, 2007
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  2. sly

    sly m1530 owner!!!

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    contact xps customer care
     
    sly, Dec 19, 2007
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