Yay Customer Support

So i read somewhere on another forum and did the same thing. I just got my order bumped up from 3-5 day shipping (which was free. promo) to Next Day shipping, free of charge! And within 1 minute of ending the chat session, the change was already changed on my shipping information:

 

Rock on! That is awesome.

I had next day shipping but it coincided with me having to stay at work for call... ;p

 

oh, man so you really were in a predicament.

I actually did just get done with school (high school) graduation is this saturday, and im hoping to have found a job and be starting by next week. So, not 100% lies.

 

hmm...your lucky, i might try this

 

I would recommend it. But if everyone starts doing it, then that would not be good.

 

I just wish that Boxing and shipping prep goes fast

mine is still on boxing and i guess that ok considering my current time(6:58am) so i doubt they can do anything that hour

 

Mine's been in boxing since monday. I hope mine is the common case of under promised and over delivered.

Estimated Ship date it the 22, but im thinking it might ship later today or tomorrow.

 

Boxed since: Monday also
I also heard that once boxing is complete it takes dell another day or so before they ship it out. I am hoping mines gets shiped by Friday and not the 23 like what they said

 

Information current as of: Wednesday, May 17, 2006 2:52 PM
Package shipped on: 5/17/2006 Stage: In Transit
Status: In Transit to Local Carrier

Yay! And since I got the upgrade to next day, i should be getting it tomorrow! Yay!i!

 

Package shipped on: 5/17/2006 Stage: In Transit
Status: In Transit to Local Carrier
Your tracking number will be provided when your shipment arrives at the carrier's regional center. This can take 48-72 hours. Please check back to obtain your tracking number through this tool.

What this mean?

W00T!...IM IN THE SAME BOAT AS CITRIC

 

(Singing)
I got my laptop, I got my laptop, I got my laptop. From the time I ordered to the time I received it, it took a week for the D620 with Quadra 110. It would have been 1 day less, if I weren't on call last night.

 

I hope DHL deliver(or whatever they use) delivers my laptop so i can safely take the day off from college

 

tis a good boat to be in

 

i must say dell customer support has always been amazing and as afar as I know, has never, ever let anyone.

 

Heh.. well.. what most people may not know is this.. alot of times, the MOMENT you get a tracking number.. you will get your PC the next day. BOTH my laptops, which were sent seperatly..

The MOMENT the tracking number came in, it was like one state away from me, I had the 3-5 ground shipping. Once I had tracking.. I had my order the NEXT day. So.. really.. not sure whats going on.. but glad I didnt pay extra for the shipping. Since it seems after the weekend.. I got it.

They sent it out Sunday night.. monday I had tracking, Tues I had my order. Doesnt seem like 3-5 shipping to me lol.. didnt even call them up!

 

I've had the worst dell support since I got my E1405 2 days ago. My service tag doesn't work. So I try the online chat. They tell me to email some address. I do that and they tell me to email another address or call this 888 #. I call the # and the guy tells me I called the wrong # and he will transfer me. The next guy told me I called tech support and they can't help me, I got pissed, then he puts me on hold for 10 minutes and then I finally get disconnected.

 

talk to an online person again. I just got my Service Tag and Tracking Number (neither of which have showed up in my order status stuff yet)

 

I'm trying but these outsourced people are idiots. Hence my conversation:


7:53:37 PM Nisha Bhaskaran I will assist you step by step as to what needs to be done.
7:53:43 PM You you don't get the choose OS until after you've entered your service tag
7:53:47 PM Nisha Bhaskaran Please click on this page.
7:53:48 PM You or picked what laptop you have
7:53:58 PM System Nisha Bhaskaran pushes page, http://support.dell.com/support/index.aspx
7:54:30 PM Nisha Bhaskaran When you scroll down please enter the service tag " XXXXXXX"
7:54:38 PM Nisha Bhaskaran There should not be any space.
7:55:54 PM Nisha Bhaskaran In product model choose, Inspiron.
7:56:39 PM You ARGGGGGGGGG I told ya that removes the service tag. Can you see what it says SERVICE TAG OR PRODUCT MODEL
7:56:42 PM Nisha Bhaskaran E1405/640M
7:57:27 PM You Look I need to talk to a supervisor, your not understanding how this works. You put in 1 or the other. I put in my service tag it doesn't work. Your putting in the model # thats why its working
7:59:18 PM Nisha Bhaskaran Okay.
7:59:20 PM Nisha Bhaskaran I am sorry.
7:59:22 PM Nisha Bhaskaran I got it.
7:59:30 PM Nisha Bhaskaran I am very sorry for the confusion.

 

Ouch, thats that what happens to stupid tech people

 

Issue is.. sadly most of these are forigners.. nothing against them.. but I still say if you dont speak American... (Note that word) They can never fully understand what your issue is outside a script and takes them dreadfully long to catch on.. =(

 

Ok ok...i finally maded dell find me and i exist...however the chat is only for home use

 

whats that mean?

 

Thank you
Based on the information you provided, our records indicate you are not a home or home office customer. Please select the business segment where your order was placed here to view contact options for that business segment.

^ that!

I found the correct Chat with us link, however these rotten people managed to make turn the chat page into an email us type of page

 

boo. im sorry about your bad tech support experience.

 

Ok well now they telling me it will take a few days to get it fixed but they offered me a 75 dollar off anything coupon. So I guess that sorta makes up for it, assuming it doesn't take 2 years to fix.

 

I found that, however it dont show the service tag for my laptop

and the first order on top, is my laptop bag

 

cool. I need to find a bag somewhere.

 

I had that issue too before.. its odd.. I havent tried my new order yet tho, see if that rings up ok. But ordering direct off dell.com seems to give you that issue.

Sad.. normally you need to chat with them to get it fixed right tho.

 

Argh....i just called and i get the same message that it is in route to the carrier

 

You wont see a service tag till its actually shipped, Thats what I noticed on mine. Wasnt till UPS had tracking number did I see a service tag on THAT screen.

 

I heard that it takes Dell 3 days to get a tracking number, is this ture?

 

Dunno, but whenever I click "Shipped" instead of telling me if it's in transit or en route, etc, I keep getting an error page:

500 - Server Processing Error
An error occurred while processing your request. Please click here to return to the home page.

 

Status:
In Transit -
Rescheduled

Rescheduled Delivery: 05/19/2006
Shipped to: RIDGEWOOD, NY, US
Shipped or Billed on: 05/17/2006



NOOOO!!!!! WHY UPS!!!!!! thats when i have work and college

 

Same thing happened to me!!!

Status:
In Transit -
Rescheduled

Rescheduled Delivery: 05/19/2006
Shipped to: DULUTH, GA, US
Shipped or Billed on: 05/17/2006


Location Date Local Time Activity
NASHVILLE, TN, US 05/17/2006 11:18 P.M. DEPARTURE SCAN

It shipped (or departed) from Nashville... THATS RIGHT ABOVE ME!! I should just drive up there and pick it up!

 

Depending on who they ship through, you might not even get the number until the Laptop is delivered. I recieved my laptop and then checked online and my tracking number just posted.

 

has what hapopened to shof515 and myself happened to anyone else?

OR can anyone speculate why our orders were rescheduled?

 

This is the LCD on my laptop:
LIQUID CRYSTAL DISPLAY, 15.4WXGA, VIDEO ELEC. STDS. ASSOC., QUANTA DISPLAY INCORPORATED
Who makes that?

I think it get re-shed. since UPS under estimated the delivery day or something like that.(Like they shed. a day they know there were not going to met)

(i know i spelted question wrong in my topic, college keyboard is sticking )

 

which is why you need your new laptop, so the college keyboard will not be an issue anymore.

this is going to bug me all day though.. there are some new neigbors moving in accross the street, so I keep hearing big trucks and such drive up and stop, and car doors opening and closing etc! It's very cruel.

 

Thats why, when im home..i use a webcam and stick it out the window facing the entrance way

I'm still wondering, who made my LCD

 

looks like QDI (Quanta Display INC) Wikipedia on QDI

Also, my webcam is fuxxed up. And even if it wasn't, the outside world is too harsh for it's sensitive little eye (it's way too bright out, and it can't adjust to the outisde lighting)

 

Yes, I believe you are right. From what I have seen Quanta is their own company.

 

for his sake I hope they're a good company.

 

so i get the ****ty LCD screen ...i wish i can replace it for free

 

Mostly I have heard of issues with the Samsung....but if you do have problems you can request they install a different screen.

 

yea, I got a Samsung. So if I end up having problems, im going to try to get the LG LCD screen.

 

slight update in tracking info:

DORAVILLE, GA, US 05/18/2006 10:44 A.M. ARRIVAL SCAN

If it's still there it's literally 30 minutes away from me! I wanna go pick it up

 

Location Date Local Time Activity
SECAUCUS, NJ, US 05/18/2006 4:11 P.M. ARRIVAL SCAN

 

Its supposed to come today. Im like so friikin jumpy it's not even funny. I hear the wind blow just a little bit and I peak out the window. It doesn't help that the regular USPS mail man is driving around my neighborhood right now... And that people accross the street are moving in the house so constant idling noises and door shutting sounds.

 

I was the same way...except I was at work and would check the website every 2 mins. I had my neighbor call me when they got there.

 

yea. I keep thinking I'm hearing the sound of a diesel engine and I spin around in my chair and peek out the window. I'm gunna give myself whiplash..