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    Yeah.....I chatted with Dell....Great

    Discussion in 'Dell' started by digi111, Feb 19, 2008.

  1. digi111

    digi111 Notebook Consultant

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    Deleted my own post.
     
    digi111, Feb 19, 2008
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  2. yuio

    yuio NBR Assistive Tec. Tec.

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    That sound's like he/she accidentally pressed disconnect... maybe? maybe not, try again is my advise.

    PS: phone support is USUALLY the most helpful when trying to get warranty repairs
     
    yuio, Feb 19, 2008
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  3. HI DesertNM

    HI DesertNM Notebook Deity

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    Its better to call for problems. There are many things that dell chat cannot help with as far as customer support goes. But surprisingly, there is one thing they can do very well and that is canceling systems, generating RMA's and everything you need to cancel and refund order. When I briefly had my 1420 I contacted dell chat about many issues.. most of the time they tell you to call in the morning. But they got the cancel/refund thing down really good. And from what others have to say about dell chat and from my own experiences, thats about the only good thing going for Dell chat. :)
     
    HI DesertNM, Feb 19, 2008
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  4. khanhfat

    khanhfat Notebook Deity

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    it sure does...

    i thought u were chatting with micheal dell :D
     
    khanhfat, Feb 19, 2008
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  5. Awesome laptops

    Awesome laptops Notebook Evangelist

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    mostly because if they cant "accidently" hangup on you like they can with chat however be prepared to be put on hold or talk to non human/machine and maybe aisan people
     
    Awesome laptops, Feb 19, 2008
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  6. alexzeon

    alexzeon Notebook Evangelist

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    Ya know what, the waiting time of phone call has increased from 2-3mins to 20+...
     
    alexzeon, Feb 19, 2008
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  7. hooper1

    hooper1 Notebook Geek

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    I will respond to this thread in 2-3 minutes...

    Oh, I'm kidding. Start another chat session and try again. It may take two or three times to get someone who is competent and can help you. Be really specific with your issue. They like that.
     
    hooper1, Feb 20, 2008
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  8. Jakpro

    Jakpro Notebook Evangelist

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    I have had a similar experience. Today, I was "chatting" with a tech supervisor after the tech could not resolve the issue and we were "disconnected".

    To my surprise, he called me on the phone immediately after it disconnected.

    Whether my issue is resolved remains to be seen.
     
    Jakpro, Feb 20, 2008
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  9. nizzy1115

    nizzy1115 Notebook Prophet

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    Internet connection issues happen. Settle down sparky.
     
    nizzy1115, Feb 20, 2008
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