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    Yet another Dell disaster

    Discussion in 'Dell' started by bb2120, Dec 29, 2007.

  1. bb2120

    bb2120 Newbie

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    Walsh Western is by far the most incompetent company (let alone courier) I have ever dealt with. I made the huge mistake of trusting them to deliver a Christmas present. I have spent more than three hours on the phone to them in the last two days, was told that it was delivered yesterday morning and then later told that it wasn't and would finally be delivered late yesterday afternoon. Guess what... it never was. I was then promised that they would make it their priority to deliver it before 12AM today. I still haven't received it.

    At this moment Dell has £600 of mine for a laptop that they're not sure has been delivered. Walsh Western is equally clueless, one employee insisting that someone with the name Sullivan signed for it yesterday (see tracking) at my home address shortly before another assured me that the parcel was still in the local depot. Since my order has been 'delivered' I have been locked out of the customer service phone lines of both Dell and WW and being a weekend, am now completely stuck.

    Unless they change their courier, I will never buy from Dell again.

    Here's the tracking info:

    28/12/07 09:30 SULLIVAN DELIVERED
    28/12/07 06:31 BPO - EXETER ORDER ON DELIVERY.
    28/12/07 05:43 BPO - EXETER ORDER COMPLETE IN DEPOT.
    28/12/07 04:20 BPO - EXETER FIRST BOX SCANNED INTO HUB.
    27/12/07 13:00 ADDRESS ADDRESS CHANGE - ORD ENTRY ERR
    21/12/07 16:56 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
    21/12/07 16:42 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
    21/12/07 16:42 WWI - HINCKLEY ORDER COMPLETE IN HUB.
    21/12/07 16:42 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
    21/12/07 16:23 CHANGE TO ADDRESS REQUIRED.
    21/12/07 11:07 IVR-OUTBOUND 28/12/07 AM DEL. SCHEDULED DELIVERY DATE.
    21/12/07 11:07 IVR-OUTBOUND AM DELIVERY.
    21/12/07 09:00 RAHEEN DEPARTED EMF.
    21/12/07 08:18 CALL LOCK OUT.

    Rant over...
    Does it seem likely that I'll ever receive it? Should I try and get my money back?
     
    bb2120, Dec 29, 2007
    #1
  2. rishirishi123

    rishirishi123 Notebook Enthusiast

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    hi bb,
    i have the same problem! any ides?
     
    rishirishi123, Dec 29, 2007
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  3. bb2120

    bb2120 Newbie

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    When you say the same problem... are you saying that your tracking says it's been delivered already?
     
    bb2120, Dec 29, 2007
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