a dead pixel has showed in my new dell

its like 1/3 from the left of the screen.. and 1/3 from the top. it bright, not black

it showed itself yesterday , i noticed it instantly, so i touched just a little the screen and it was gone. But today it is there again... . This time i also noticed if i blowed at it it kind of faded away too.. but when i stopped it "regained" its brightness.
Again i had to touch the screen to really make it go away like before.. maybe took a little more "massaging" than before to go away

is this going to happen everyday from now on? you know how this thing progress?

 

try these things

and try to press lightly on the screen so you don't spread the liquid around

 

If your system is new, it should be under warranty and you should contact Dell immediately.

 

even so.. they're not going to do anything for one dead pixel

 

how many duds can you get before you can get an new screen?

 

have to ask dell...

if you don't have a specific dead pixel warranty, most companies are 5-8

 

I thought it was about 3 - at least I know its 3 with Samsung LCD TV's......maybe the same applies here??? Dunno.

 

i had one dead pixel on my xps m1330 and i sent it back, however, that system also had a dent in the palm rest and scratch on keyboard.

contact dell and ask for a replacement and if they won't, say you want a refund. Any dead pixel would bug the hell out of me.

 

thanks guys, i think ill get a refund. i'm going for a warranty refund, my vostro had some problems that i can use as a reason (battery wobble, hdd constant noise,headjack noise, also it had 2 dead pixel) but were minor and i could had live with them(those 2 dead pixel didn't bother me, they were really hard to find) and i was happy with the notebook , but this new pixel problem really bothers me, its very noticeable, its like looking in the mirror and having acne

 

Just tell them you have alot of them.

 

Your right. would me too. I'd get a refund.

 

Telling lies in legal transactions has been known to cause inconveniences before...

Unless you fancy yourself as a dashing fugitive in Mexico, think again.

I can see you now: "Hola...I am el fugitivo!"

LOL

 

LMFAO.. +rep...

 

Just complain, I had one in my Dell 20" monitor, i complained and they sent me another, i had to talk to the manager (India i believe) and was told i might get one with a dead pixel again, i said fine send it, and i would send it back if there was a Dead pixel again. No problem for them. Had that Monitor for 2 years, no dead pixels yet.

 

HUH??? I've done it before with one , two , three and then there ended up being 16.... They were great!!

 

Is the pixel stuck on one color or is it white? Does it change colors at all?

Download Dead Pixel Tester and see. My LCD monitor had one pixel on the right side that was stuck on blue, but only on black or dark backgrounds. I set my background to red for a few days, and it fixed itself and has been fine since then.

 

No, don't lie and say you have a lot of them. Just list off the stated reasons above.

 

If you just bought it, and it's a Dell, guess what.. You have a 30 day *total* satisfaction GUARANTEE. If you are not satisfied, for any reason, at all, they have to exchange the laptop, or give you your money back.

Dead pixel nothing, it’s their policy that says you have the right to be 100% satisfied or else.

Note: It's 30 days for new computer(s), and 14 days for refurbs.

 

After the 30 days, they will refund, if you get 'approval'.. So Customer Service has told me in my recent adventures.

 

I'm fairly certain that All Dell LCD panels (monitors or Notebook panels) fall under the Class II standards which means five stuck (or two hot) pixels are ok.

 

ONE dead pixel is not a warranty issue. There is a certain tolerance of dead pixels allowed for every manufacturer and you have to have a higher number than that tolerance to fail before most companies will do anything about it.

Having said that, you can return it as long as you're within the appropriate time period.

 

Dell were willing to exchange my screen when I only seen one dead pixel. It was all setup and on it's way.

Then I had to call back an hour later and mention I found another 9 after throughly inspecting the screen.

But it is true, some, companies have a 5-8 pixels threshold before they even consider looking at you.

 

Were you within your original return period when you first called up?

 

lol My machine is 5 months old, (just check today I'm right on the spot of 5 months)

And I started the whole screen fiasco few weeks before xmas...

 

i almost have 3 moths with the laptop, fortunely the law in my country gives the option to send it back at least up to 3 months for any defect

so i'm just gonna list all the problems (been audio injack noise the most easy to show)


by the way i have not seen the dead pixel (should be stuck if it is gone) again, but since it was there 2 different days... i feel it can came back for ever any time

 

I recently developed a couple on my August bought Vostro 1700 - one was in the taskbar area just above the last "L" of the DELL logo on the screen bezel and looked like a group of 3, it was quite large. The other was to the right of that towards the bottom screen and appeared to be a single dead pixel.

I rang up Dell, they troubleshooted a bit and then booked an engineer to come the next day (NBD Warranty). He turned up the next morning and swopped the screen out (with a refurbished model from the same manufacturer) and all's well again.

This ">5" dead pixels before considering replacement is a crock of **** and comes from several years ago when manufacturing was a little more hit and miss. Nowadays dead pixels are, in my experience, a lot rarer but unsurprisingly the manufacturers haven't tightened up their return policy. I have 5 LCD screens in my house alone and have no dead pixels on any of them.

Kinda like the stopping distances in the UK Highway Code being from 1948

 

Sorry, but you're wrong. A quick search reveals that 5 is the reasonable minimim that manufacturers will need to see before a replacement is considered. Samsung (depending on size of monitor) goes up to 17.

http://h10025.www1.hp.com/ewfrf/wc/...docname=c00288895&lc=en&jumpid=reg_R1002_USEN

http://www.behardware.com/articles/666-8/a-look-into-dead-pixels-2007.html

http://erms.samsungusa.com/customer...?PG_ID=1&AT_ID=5608&PROD_SUB_ID=28&PROD_ID=-1

http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4U9P53

 

Yes - I realise what the standard is. What I'm saying is that "standard" is outdated and from a time when manufacturing perfect LCD's was difficult and a brand new panel with a dead pixel was more likely than not. Nowadays the manufacturing process is much better and dead pixels are more rare out of the box.

My point is that the "standard" hasn't changed to reflect that.

 

I disagree. Perhaps there are some companies who haven't changed their "standard", but I believe overall the general consensus has changed as to what the numbers should be.

Take a look at the various links and see that some companies are considering 5-8 pixels as the allowable limit, while others are 10 or more.

Also take into account the resolution of monitors a few years ago, to now. Even if 5 pixels has remained the standard for X number of years, the resolution of monitors have been increasing thereby effectively lowering the ratio of dead pixels to overall pixels.

 

Five pixels is not the standard with Dell nor is it with any other company whether you read it or not.

Similarly, I can pull up papers from HP, Dell, Apple and Compaq that state the high pitch squealing is within standards.

These are meant to scare away the common complaint. If you press it, they will action it. Imagine....really....them telling you that a deficiency in a new item or item under warranty is acceptable. It is not.

Dell will take action on 1 pixel but lets be honest...its always how the situation is approached.

 

Well - looks like the ISO board is with me on this to a degree.

The ISO 13406-2 standards defines, amongst other things, the Class of Pixel fault (dead, hot or stuck) and set's "Classes" within the standard based on the type of pixel and the number per million pixels.

For dead pixels ISO 13406-2 sets the standard as -

Class I - 0 Dead Pixels per Million Pixels
Class II- 2 Dead Pixels per Million Pixels
Class III - 50 Dead Pixels per Million Pixels
Class IV - 500 Dead Pixels per Million Pixels

"As of 2007, most manufacturers specify their products as Pixel Fault Class II"
It also states that you are allowed 0 clusters of dead pixels (mine was a cluster of 3).

ISO 13406-2


" Manufacturer policy

In LCD manufacture, it is common for a display to be manufactured that has a number of sub-pixel defects (each pixel is composed of three primary-colored sub-pixels). The number of faulty pixels tolerated before a screen is rejected is dependent on the class that the manufacturer has given the display (although officially described by the ISO 13406-2 standard, not all manufacturers interpret this the same way, or follow it at all).

http://en.wikipedia.org/wiki/Dead_pixel

So for my Pixel Class II, 1440x900 screen - 1440 x 900 = 1,296,000 pixels. So my LCD is allowed just over 2 and a half dead pixels (mathematically) by the ISO Standard.


So five dead pixels for my screen is almost double the tolerance of Pixel Class II as set by the ISO, eight would be taking the mickey and 10 would be utter nonesense.