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    any results from using dell escalation???

    Discussion in 'Dell' started by dindy, Aug 26, 2008.

  1. dindy

    dindy Newbie

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    i want to know if anyone who had issues with dell sales or customer service gotten any results by using the escalation e-mails???? i want to kmow does this really help or is it a waste of time.
     
    dindy, Aug 26, 2008
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  2. kylerg

    kylerg Notebook Consultant

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    I did. A replacement exchange system was arranged for..and it as originally a problem because it was a downgrade. After fighting I got a better system, but out of the box I have now discovered a display problem with it.
     
    kylerg, Aug 26, 2008
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  3. Cin'

    Cin' Anathema

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    Hey, it will work...you just have to be diligent, and have some patience....even though you may be at a frustration level of sorts!

    And, be sure to document everything related to the *escalation*

    Good luck!


    Cin ;) :)
     
    Cin', Aug 27, 2008
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