anyone else pissed off with dells service?

dells good i agree man but i just ordered my m1210 and it was going to arrive on november 2nd.... yesterday i check my order status up and it has an error message.. so i call up dell and the guy says ther was a prob in the confgi i chose (bs) and gives me a new order number.. next day i check up the status and its going to ship at nov 9th.. 7 DAYS LATE .. man....

next all the calls are outsourced to india and none of them seem to understand what they'r doing .. dont think im racist cuz im indian myself lol.. and then they dont understand the fact tht some ppl no a bit more than they do : i.e. : im askin them if i can unassemble my laptop and spray paint the case without my warranty bieng void...... and the guy says : you mean using photoshop?... LOLL! god damit man.

i like dell over any other brand but they do get annoyin sometimes..

(btw i payed the 2391 bucks for it cuz i dont like the outlet and im in canada)

 

Thats hilarious. Yeah, their service can stink sometimes but not always. I just had a really good experience with them. After all these years my 5150 was put back under warranty because of a class action lawsuit. I talked to two different people (both right here in the USA) and they didn't patronize me by making me go through all the diagnostic stuff. Sent in my laptop and got it back quickly. Overall, a really good experience.

-Paco

 

sorry man. I've only had good experiences with dell customer service. theyve already replaced my keyboard and ac adapter once. the ac adapter was nice because the new one came with a longer cord. completecare... *sigh/*

 

Dell's customer service is about the worst that I've ever dealt with. I don't think that it has anything to do with the fact that they outsource to India. It is the Dell corporate policy. They know that the harder they make it to complain the less likely you are to do so. They have charged my AmEx for 2 computers, one of which they told me was cacelled but even though the order error was 100% their fault - which they admit - and the fact that it never left the Dell factory they take 30 days to credit the money back to my card.

The second computer they shipped and then somehow they told the carrier that I had refused it (I never saw it and no attempt to deliver it was ever made) so that it was sent back to Dell. Now they are going to ship me a replacement but have given me no information on when.

Meanwhile they are sitting on 2500$ of my money. I've spent about 5 hours on the phone. I've finally gotten connected with people at Dell only to have the phone call dropped. (33% dropped call rate) They admit the whole ordeal has been fault and have given me $50 dollars because of their errors. I don't want the money I want the computer I ordered or my noney returned. Still they have done nothing that I can tell to fix the problem.

I've had nothing but problems from Dell customer service and have learned my lesson that even if it costs a little more, its better to deal with a brick and mortar buisiness.

 

an easier route would be to make a call to amex and cxl the charges. if you're that unhappy, i can't imagine you'd still want the computer

 

Yeah Dell kind of does suck.. but they are cheap , here is what i had to go through http://forum.notebookreview.com/showthread.php?t=83137
and now i was suppose to get my notebook on 27th but thanks to UPS messing up in delivery (delay) i now gotta wait till monday. Btw Dell did upgrade my Processor to T5600, so i am not that mad . GL with yours

 

Hmm, XPS support is the kind thats not outsourced, when I had problems I talked to some very knowlegeable people here in America. I have noting but good things to say about the XPS support. But you are in Canada, so that may be why its outsourced. Are you sure that your calling XPS support? Because it is different then the normal coustomer support.

 

no i was using the chat service and its outsourced yes. dell canada doesnt have a specific xps support as i noticed lol..



im bargaining with them and hopefully ill get a 200 buck discount or the original ship date.. so lets see what happens..

 

Hmmm... that's sad. I just ordered a laptop from them. Oh well. Good thing I can deal with piss-poor out-sourced customer service.

*cough*HP*cough*

Oh and my laptop might get shipped earlier than originally estimated by Dell. They give an ETA of Nov 3, but it might go out within the next couple of days.

 

No issues with their business side. Person who speaks English somewhere in North America who you can reach 24/7 and even tells you how to get what you want if their policies don't allow that tech to give you want you want right there and then.

 

LMAO at the photoshop part I almost fell off my chair

 

Im in Buenos Aires. I have an XPS 1210 too.

I waited for a month (31 days) to change the motherboard.

 

Yep. My order got cancelled because they screwed up the credit card check, so it was a week late. Other than that, along with 1 dead pixel on my first shipment, I'm loving my m1210.

dL

 

My order with DELL has been flawless. We use DELL at work and I regularly talk to their tech support (GOLD) and don't have any problems - but then, I know what I am doing and their lack of knowledge/English doesn't factor in.

Like any organisation on this planet humans are involved. Our little planet is soon to go to a population count of almost 8 billion. OMFG that's a lot of people.

 

god damit man!! i checked up the status of my order today, after taking the 2.33ghz upgrade and the site said the order was still being processed (4 days after ordering)!! AND THEN next to it it says "estimated shipping date: 11/10/06" .. THATS 9 god dam days extra.. omfg man..

 

Iv'e had nothing short of exellent experiences from dell xps support,they are the best at what they do especially when dealing with my m1210 problems,but on the other hand the 2 times that i had to deal with the people in india or malaysia it's a problem when you cant understand what there saying,when im ready for a new desktop it will be an xps just so i speak with someone whom i can understand.

 

I ordered mine on October 29 at about 9:00AM, they processed the order, built it, and tested it all on October 30. But the status has been on "boxing" since october 30. Today my order didn't even show up in my account until about an hour ago. Maybe i should call and complain, not?

 

lol some of you take your laptop orders a little too seriously it sounds like. The guy complaining about your credit card needing to take 30 days to get refunded. Thats practically a business standard.

I think I just get fed up with people that complain about customer service and decide they dont need to cut anyone slack without getting something free. If you can't afford an extra 1500 on a credit card for an extra 30 days you probably shouldnt order a laptop in the 1st place and should get your priorities straight.

As far as getting your laptop 9 days later.....wow....lifes tough.

 

You know that's actually one of the reasons why HP's starting to sell more machines. Now that HP's costs inline with Dell's costs the pricing isn't so different. A lot of people get HP machines from brick and mortar stores now a days (I still find them expensive for what you get but apparently most consumers don't notice). So it is surprising that some people are worked up over 9 days?

BTW if you are checking your order on their order checker thing it's retarded. If you have a sign in with dell check it there. Or call and ask the order checker's at least a 1 day behind. When my system was shipped it still said being packed.

 

Only good things to say about Dell Australia. I'm just glad I don't have to call Toshiba tech support...