arghhhhh dell is making hard to look elsewhere now

well many of you know how i feel about their lcd's now.. i just recieved a call after speaking with them yesterday and sending back my 1520 due to the sec3350 grain issues.. so far i have recieved the 325$ off from the inspiron coupon.. then an additional 450$ back in 2 different credits 250 on one and 200 on another from the escalations dept and reg customer support for other issues with the vostor's i sent back previously.. making my overall price a hair over 1k i think it ended up at like 1018 or close to that...

i have the 7500
wsxga
160gb
wireless n
bluetooth
8600gt
cd/dvd burner
6 cell and 9 cell
free bag
etc....

any way the escalations dept just called me telling me they were tracking my order and wanted to know how the new system was... i told them of the situation and how unhappy i was.. they offered me ANOTHER 250$$$$$ BACK
IF I CANCEL THE RETURN (ALREADY ON ITS WAY BACK) AND HAVE ANOTHER SHIPPED OUT IN REPLACEMENT, i mean at this point this is getting ridiculous.. i just simply cant believe what dell is trying to do to get me to stay with them, i mean that in a good way... so all in all this 1520 will end up at like 770-780 when its all said and done..

WHAT SHOULD I DO...????? i mean for that price i really want to take the replacement.. but i will not take it even at that price with a bad screen..id still end up sending it back... i am so torn on what to do here, i just simply cant get over the price they are willing to give me on this now..

HELP????????? I JUST CANT DECIDE... it so mcuch of a crap shoot with dell to get a good screen i could be shipping these back another 2 or 3 times to get a good looking screen i dont know.. and i know its not me being super picky since i went to office depot and didnt see as bad of a screen as what i recieved and any of the ones on the shelf even the cheapo 399 ones... so i know it is def a bad screen

 

for that price? Deal with it.

 

man as i said even for 399 i would not keep a system with a crap screen.. will not happen.. i have to look at it all day and at close to 800$ i sure will not keep a system with a nasty screen.. if i get another with a crap screen that to will be on its way back

 

Wait are you getting a new laptop + discounts or are you getting discounts for keeping your old one?

 

no they will send me another replacement + another 250 off in addition to what they already gave me...

 

what do you have to lose? If the new screen is up to your standard, then you just got ANOTHER $250 off of your purchase price. And if the screen still sucks, then just send it back to them. Maybe they'll throw another $250 at you while sending you yet another replacement at that point.

 

i just cant believe they are willing to do this ... how are they continuing to make money by issuing everyone all these credits back

 

By jacking up the price on the newer orders. Have you seen the new prices?

 

Plain and simple, they're not.

 

zfactor, buy it for 800 and sell it to me for a small profit, okay? Afterwards, you can go and buy that HP with the 17" screen and 30% discount. PM me with your price.

 

im uploading the first credit now. the second is pending once that goes through ill post that one as well....phot bucket isnt working right can we post pics here??

 

they said the other should post today or early tomm... ill upload that one once it does..

 

You Americans are too lucky. The Canadian CSR only gave me 5% off to keep me from cancelling. That's BS since the price dropped more than 5% already. I cancelled.

 

yeah thats bs i mean i had to work for this they didnt just hand it out trust me i was on the phone for HOURS UPON HOURS!!!!

 

By work for it do you mean trying to get them to give you concessions or just trying to get your order fixed?

 

getting the order fixed

 

By the rate they are discounting, you should ended up a free system after few more returns.

 

CAn you take a picture of the monitor with your camera?

 

i already shipped it back to them.. ive done this now every time it goes back the same day i call for replacement/return they ask me to hang onto it but id rather just get it out and not worry about it.. so sorry cant take a pic..

 

Ask them to give it to your for free. I mean it's a piece of garbage anyways, not much they can salvage from it. The parts with at best be counted as refurbished GPUs and stuff...

 

lol i know this is crazy man i just dont know if i want to take another roll of the dice.. guess it cant hurt i can still get a refund later and its really only on a credit card so what i pay a few dollars interest on it next month...