The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    automatic order status not telling me my order status?

    Discussion in 'Dell' started by pragun, Jul 23, 2007.

  1. pragun

    pragun Notebook Evangelist

    Reputations:
    31
    Messages:
    562
    Likes Received:
    0
    Trophy Points:
    30
    so for the past maybe half an hour ive noticed if i call the order status number and put in my 9 digit order number...i get a thanks...and a please wait from the machine...then it doesnt say anything for a while...then i hear two beeps as it sounds like i am being transferred. does this mean they cancelled my order or something?
     
    pragun, Jul 23, 2007
    #1
  2. blahdude84

    blahdude84 Notebook Deity

    Reputations:
    35
    Messages:
    1,641
    Likes Received:
    0
    Trophy Points:
    55
    blahdude84, Jul 23, 2007
    #2
  3. az_blizard

    az_blizard Notebook Consultant

    Reputations:
    3
    Messages:
    178
    Likes Received:
    0
    Trophy Points:
    30
    it might be a problem with the automated one, try checking the online order status through the dell website
     
    az_blizard, Jul 23, 2007
    #3
  4. majortom1981

    majortom1981 Notebook Consultant

    Reputations:
    10
    Messages:
    253
    Likes Received:
    0
    Trophy Points:
    30
    The online status will only tell you that its in production. It will not state if its delayed and is not automatically updated to a new date once you notebook is delayed.

    My order has been delayed but still states its in production and states it should be shipped 7/17 wich as you can see its well passed that date.
     
    majortom1981, Jul 23, 2007
    #4
  5. pragun

    pragun Notebook Evangelist

    Reputations:
    31
    Messages:
    562
    Likes Received:
    0
    Trophy Points:
    30
    pragun, Jul 23, 2007
    #5
  6. kmatzen

    kmatzen Notebook Consultant

    Reputations:
    3
    Messages:
    121
    Likes Received:
    0
    Trophy Points:
    30
    Ah, f***ing hell, same thing is happening with me. I hear silence and then after a minute I'm told that after I hear two beeps, I will be transfered. It better be due to some sort of motion of Dell getting its ass in gear and making some laptops and not because my order has been canceled.

    --Called 1:27 CST--
     
    kmatzen, Jul 23, 2007
    #6
  7. HCW

    HCW Notebook Deity

    Reputations:
    246
    Messages:
    1,575
    Likes Received:
    5
    Trophy Points:
    56
    It will be okay ... take a deep breath
     
    HCW, Jul 23, 2007
    #7
  8. trackstar

    trackstar Notebook Consultant

    Reputations:
    2
    Messages:
    165
    Likes Received:
    0
    Trophy Points:
    30
    took me 5 or six tries over an hour, but i did get through and they moved my status to boxing...so maybe they are just getting swamped today
     
    trackstar, Jul 23, 2007
    #8
  9. rustyosaurus

    rustyosaurus Notebook Guru

    Reputations:
    0
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    15
    i also cannot get through today on the automated status number. it transferred me to a CC rep who upgraded my shipping to next day without me asking. asked twice if any of the parts were delayed and he said they weren't.

    can other people get through on the number?
     
    rustyosaurus, Jul 23, 2007
    #9
  10. rustyosaurus

    rustyosaurus Notebook Guru

    Reputations:
    0
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    15
    btw - i ordered a green 1420, 1.8, with an anti-glare screen, bluetooth, webcam, everything else standard
     
    rustyosaurus, Jul 23, 2007
    #10
  11. kmatzen

    kmatzen Notebook Consultant

    Reputations:
    3
    Messages:
    121
    Likes Received:
    0
    Trophy Points:
    30
    I still can't get through. I really hope this means some of us will leave pre-production. The estimated ship date for a newly ordered 1330 is three weeks earlier than when I ordered mine in June. :confused:
     
    kmatzen, Jul 23, 2007
    #11
  12. 88GMCtruck

    88GMCtruck Notebook Geek

    Reputations:
    2
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    15
    I talked with a CSR on dell chat, and was first told that my order might be shipping sooner than 7/25 (my est ship date) and after asking for a more detailed description than "in production" was told that it might be delayed because my screen choice, WSXGA+ (1680x1050 resolution) is backordered.

    They did upgrade me to 1 day shipping for free.
     
    88GMCtruck, Jul 23, 2007
    #12
  13. mbeer

    mbeer Notebook Geek

    Reputations:
    0
    Messages:
    95
    Likes Received:
    0
    Trophy Points:
    15
    I tried to call several times today and each time was switched to a live CS operator. I did not wait to talk with anyone but I think they are probably just having some phone troubles with this line today....TAKE A DEEP BREATH....RELAX! :)
     
    mbeer, Jul 23, 2007
    #13
  14. McGurn1988

    McGurn1988 Notebook Enthusiast

    Reputations:
    0
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    5
    I'm waiting on hold...hoping for the test stage or better....ESD Aug 7th, ordered the 12th
     
    McGurn1988, Jul 23, 2007
    #14
  15. farelli09

    farelli09 Notebook Evangelist

    Reputations:
    4
    Messages:
    401
    Likes Received:
    0
    Trophy Points:
    30
    the automated order status still isn't working.
     
    farelli09, Jul 23, 2007
    #15
  16. scsiguru

    scsiguru Notebook Guru

    Reputations:
    0
    Messages:
    65
    Likes Received:
    0
    Trophy Points:
    15
    Working fine for me other than my Vostro 1400 still in the build stage :(
     
    scsiguru, Jul 23, 2007
    #16
  17. blahdude84

    blahdude84 Notebook Deity

    Reputations:
    35
    Messages:
    1,641
    Likes Received:
    0
    Trophy Points:
    55
    Still down for me :(
     
    blahdude84, Jul 23, 2007
    #17
  18. kmatzen

    kmatzen Notebook Consultant

    Reputations:
    3
    Messages:
    121
    Likes Received:
    0
    Trophy Points:
    30
    Darn, I just got through. Same status. Pre-production. Ship date is 8/23 :( Ordered 6/26
     
    kmatzen, Jul 23, 2007
    #18