can I get an official link to Dell's extension of warranties on laptops with defective Nvidia Chips

To be Honest, this will be used as evidence in a court of law. I have decided to sue Dell on breaking contracts (warranties). here is what happend
My video card of my vostro 1400 has gone up in smokes (8400m gs), called Dell. the normal proceedures is for dell to send out a box to me (so I dont have to pay for shipping for sending my borken computer to repairs) I was promised that a box will be dispatched and I will receive it within 2 business days. but It was not. So I called again, they claimed that the box was "stopped" by their "system" becauses the extended warranty for this nvidia issue was different. so the tech support guy promised that he will personally dispatch the pick-up box. and again it was not sent. yet again it was stopped by the "system". so called again, a different tech support guy told me that he will report the case to a supervisor and have the supervisor dispatch the pick-up box in person. and again it was not delivered. So clearly Dell does not want to honor their warranty and I have my own rights to protect so my only choice is to have this settled in a court of law.

btw: if you have any other suggestions please included it in your reply. thanks
btw2: my dad is a legal professional so I dont have to worry about the cost assoicated with the lawsuit

 

oh do you guys know where Dell's headquarter is located in Canada, I need someone to sue lol

 

I think you might want to ask your dad for help on that one, he knows who to sue better than we will.

Good luck with the lawsuit, though you're going to just get a free upgraded system before it makes it to court.

 

well, my dad asked me to search for dell canada's adress, guess it helps him with the case. And an out of court settlement will acturally prefered

 

I would give these people a call....
http://www.dell.ca/

Going to take a long time but I doubt their address is just public information. You will have to talk to customer service (NOT technical support) until you get to someone high enough to make legal arrangements, or at least be frightened by them.

 

I have goten the link for dell's extension of warranties. right now I need a company to sue. I have called customer support and they give me the adress of dell's legal center which is based in Texas. I am going to need the adress of Dell Canada, or any other dell installation in Canada (need Dell to be subjected to Canadian law in order to file the lawsuit). if you have any information of dell canada. please give me a heads up thanks

 

Try this:

Contact Us - Dell Mailing Address
Contact Us - Dell Mailing Address
Dell Canada Headquarters
Dell Canada Inc.
155 Gordon Baker Rd., Suite 501
North York, Ontario M2H 3N5
Canada

As far as getting a particular person's name, I am sure that when you bring suit they will have to refer it to the correct person. They are then going to hand it over to their legal team anyway so any attempt to threaten / intimidate the staff will likely be a dead end.

Throughout the process that you have undergone, did you have an keep a record of the case number and actions / dates of everything that occurred?

In any event, let us know how it goes.

 

how did the lawsuit go? I would like to know because I'm now in the process of fileing a lawsuit against dell for breaking legal agreements (warrantie). if you can contribute anything please give me a heads up, thanks

 

http://www.pcworld.com/article/132492/lawsuit_highlights_complaints_of_angry_dell_customers.html
http://business.pcauthority.com.au/news/dell-sued-for-misleading-customers.aspx
http://blogs.consumerreports.org/electronics/2007/05/the_numbers_beh.html

I just googled these. How did they break your legal arguments (just curious so the rest of us dont get trapped)? Sleezeballs....

Good luck, btw.

 

What did they do to you?

And for how much are you sueing them for?

 

I must say good luck. It will no doubt cost you more for this than it would be to just fix the issue.

 

Yeah, i agree. But if you want to continue, do so...

I wanted my aunt to sue them after they lost her laptop w/all data (inc. confidential) and coulnd find it to send it back... But she didnt. I hate Dell.

 

rember how dell extended warranties on all defective nvidia laptops. Well Dell will simply make up excuses to not honor that warranty. I have contacted them 4 times, each time they promised to ship me a pickup box, and everytime they always had some excuses of how the extended warranty was different and the box was stopped by their "System". I have told this problem to 3 different tech support guy. each of them promised to over write the "system" or will tell their supervisor to over write the "system". again I still dont have my box. called again today, and I got "oh btw we dont ship a pickup box because this warranty is a curtasy" was the answer I got. Arn't these enough evidence to show that Dell is intentionally breaking the contract of the warranty? its been 16 days, Dell has not yet made the first step to fix my laptop despite mulitiple contacts. Guess I'm sueing for a full refund of the laptop and 10000 dollars in compensation for the work that I cannot perform. (I'm a mechanical engineering student and a laptop is completely vital to me)

btw: am not too worried about the cost of the lawsuit as my Dad is a legal professional. and I think Dell will try to settle things with me outside of court anyways.

 

I hope you read everything they said about that extended warranty thing. Never sounded solid to me in the first place...

 

thanks for the heads up. I have the case number. but during my first 2 service call, I didnt expect this to happen so I didnt take down the first 2 tech support person's names. it seems to be a bad sign as dell has all the call records. and the only evidence i have for making such calls was the satisfaction survey they send to your email after every service call, and such evidence seems weak and circumstantial.

 

hey, a warranty is a warranty. it is still a legal contract

 

and they will only cover it if it is the GPU's problem. and it is. what else can cause black screen while still hearing vista booting up.

 

I understand. I'm all for you. Just making sure you know everything about them better than they do so they don't pull tricks. Public announcement is definitely a legal agreement to me.

 

660hpv12

Please do not create multiple threads when it could have all been in this thread, also please make sure you post in the right subforum

 

sorry, I havent been paying much attention to the dell forums. 2 of my threads were intended to serve different purposes, but they kinda became the same. so a merger is a good idea

 

I think it is not even worth it for them to even pull tricks. I guess the only thing they can do is to claim that my laptop failure was not caused by the GPU (but it just is, screen is black while every other function of the laptop was fine, I can even hear vista booting up). but my dad told me to expect at least one year to go through the legal proceedure. So if I were Dell, I'd try to settle this out of court. why would dell assign a lawer to this case for a year, if they can just say "oh, I'm sorry, here is a brand new fully decked out laptop for you, sorry for your loss"

 

The same reason police stop bank robbers.
I could demonstrate to you that in almost every single bank robbery, the cost of the police was more than the amount that the robbers took. If they didn't stop those bank robbers, regardless of the cost, this would jeopardize the entire banking system, as people would be rampantly robbing banks.

The same goes for lawsuits. They've already got the funds set aside for lawsuits that are bound to happen every year. You're just going to be one of those who works into that built in expense. If they didn't fight lawsuits and gave out free stuff to anyone who said the word "lawsuit," then lots of people would threaten to sue, just to get the free laptop.

To be honest, most customer support is going to suck, and you're no doubt one of the first people having to turn in their laptop on this extended warranty. There are bound to be blunders, and you just need to do what you've been doing - calling and trying to sort it out. It's frustrating and time consuming, but a lawsuit will be even moreso with less rewarding results, IMO. Before you start flailing around yelling lawsuit, I think you should read all the small print. I vaguely remember this warranty extension only being for the US anyway, so who looks like the fool if that's the case? I would have all the facts before going nuts on dell.

Just my .02.

-Hep!

 

660, go for it! Look at how effective our current system is. Almost everyone is telling you it's not worth it, you'll lose, companies have cash set aside for stuff like this, you have no chance, etc etc. That's what society wants you to think, to shut your mouth and go about like a good little citizen.

I love Dell, but they are just a fictitious corporation and they are not without fault in their daily businesses so if you have been wronged, go after what you think is fair.

I personally would not sue Dell. A lawsuit over the particular issue you described seems a bit pointless and in court may or may not hold up. Why leave the decision to a judge?

What I would do is send them a contract - they have failed to perform 4 times, give them 10 days to compel the specific performance of sending you the box for a replacement, failure to do so will result in you purchasing a new Dell laptop and all costs to be covered by Dell Canada. Send it registered mail addressed to the President and ouila. After 10 days go out and buy your laptop from Dell. Speak to an agent, fax over your letter to the agent and ask him to bill Dell directly but ship it to you, he'll get the manager, the manager will get his manager. In the end you will get a paid laptop or yours repaired. Isn't that what you want? A lawsuit might make you feel better temporarily, but it won't give you what you ultimately want in the end. A lawsuit can take weeks, months or even years. Why bother when you can have it all settled in 10 days?

 

I would just like to add that if you are planning on filing a lawsuit, you may want to work on your spelling and grammar. You look and sound very uneducated. I don't care if your dear old dad is going to do this for you, the way you speak and write is not very effective if you look like an idiot.

 

LOL!

I have a friend and his last name is Grammer! It gets me sometimes...

But hey, I'm not near as bad as the 12 year old that is having dad sue Dell!

 

@Hep!
Grammar is spelled with two 'a's.

No need for all the sad faces lol

 

Wow, seriously?
I quoted him because he was criticizing spelling and grammar, and BOLDED the misspelled grammar to emphasize, then put a ton of sad faces, kind of like how how quoted all the OP's spelling errors and then put a sad face.

How do you not see that? It says "Originally posted by cmarcho" AND his post is directly above mine!

Learn to forum.

EDIT: Maybe I'm being harsh but sometimes I'm just baffled by people's lack of reading skills and/or common sense. Slip ups happen to the best of us though, and I understand, so please don't be super offended. I just read your post and was like "...really...?"

 

Heh he secretly edited his post!

 

Just to clear up, bad spelling != stupidness.

In this case however...

 

@Hep!

No offense taken

I saw his post say grammar and yours changing it to grammer--that's all. I didn't know his version I saw was changed~

 

Yeah sorry, I hadn't realized he changed it until after I had made that post.

 

see what kind of trouble I cause?

Hey, I can take it though.... I did screw up when I was making fun of someone for doing just that!


Anyway.... I wasn't trying to be the grammar police or anything, I just thought it funny that some kid who wants to sue the big corporation can't even spell or write properly. That's going to go real far....

 

I think most people who've posted in this topic agree with the above statement on some level.

 

I see your point about dell having a budget for lawsuits. But I dont see how I can lose the case as I have made my best attempt to communcate with Dell yeilding no results. ( All I got was excuses and they have never even made their first step to honor their warranty) So I have sufficient grounds to belive that they are breaking the terms of a legal contract by intent. oh btw the extended warranty is global

 

I understand that fileling a lawsuit could be asking for more trouble that it might solve, and I have not heard of a lawsuit that takes weeks, more like month and years. I'm prepared to do so. It is about honoring my own rights. I cannot let a big company slap me around just because they have money and have better lawers.

 

thank you very much for making me look very stupid. I hope you can get great joy by putting me down

 

I'd like to admit that my spelling and grammar is crap. maybe it has to do with the fact that English is not my first language or maybe am just plain stupid. I doubt the later as U of T Engineering is not exactly a third rate institution and I did pass the first year (not bragging, truth is I didnt do too well). oh btw do you guys imply that people who cannot spell flawlessly, or maybe "stupid" people have no rights? Sounds a little like the contury I left behind, but even China is not nearly as bad

 

Yes, it was tremendously joyful and very fulfilling in every way imaginable.
My kids are even happy now that I took joy in making you look stupid, I was not mean to them when I got home and didn't beat them up like I normally do. I didn't even kick the dog today!
I am so empty inside that I seek out illiterate people on the internet to make me look better.



I was just trying to point out how you are coming across to everyone. I am not familiar with your issue and the warranty that Dell has given on the screens. I'm sure you are frustrated with the experience, but it doesn't look good for someone to spell so many words wrong over and over again, claiming they are going to sue Dell. Maybe I am stereotyping you, but there's nothing else to base an opinion of you by. Just some illiterate posts, talking about how "Dad" is going to help you sue Dell.

If you are really going to sue them, then I would suggest you stop posting information about it here, because they will use anything in court against you, and if you have posted anything here that will help support them in any way, they will use it. Keep it to yourself, let your Dad do his job and help you.

In my opinion, complaining on the internet looking for information is not the best way to get started on something like this. Do your research yourself, don't expect to just post questions on the internet and think everyone else will do it for you. If you can't find an address on the Dell website, then instead of calling them telling them you're going to sue and you want the address, how about thinking of a more inventive way to get it? In a non-threatening way?

Anyway, maybe it's just me, but I find it very idiodic that people get on the internet on a public forum and spill all information about the lawsuit they want to file and then expect everyone to do the work for them.

Does your Dad spend all day giving out free advice on the internet? I didn't think so. He gets paid to do his job for a reason.... because it's WORK.

Maybe I'm just a little grumpy because I have been waiting 6 weeks for my Dell mini order to arrive and it's still delayed.

Good luck with your lawsuit, please keep the details to yourself and let us know how it turns out a year from now.

 

I hope your father isn't reading this post

 

@660hpv12

Go to dell.com (.ca for Canada?), scroll down to the bottom and click on "Unresolved Issues". Fill out the form for technical issues. This goes to a department that handles escalations. Note, you have to have your previous case number for this.

If you are deadset on a lawsuit, any legal communication has to go through the legal department. You have to contact them by snail mail at:

Dell Canada
155 Gordon Baker Rd., Ste. 501
North York, Ontario M2H 3N5, Canada

 

point well taken. Internest is not the best place to get "true" help but rather a form of expression and moral support. And I'm going to slap myself in the face with the following information. "Dell has sent me the box today and I no longer have a case". I cant help to think that it is the preasure from the "lawsuit" did the trick. 3 times of communication, no results. 1 more communication with slight mention of a lawsuit = box sent in a day. I doubt it is a coincidence.
So thanks guys for the moral support, and I dont object the negative feedback. have fun picking apart my grammar and spelling =)

 

How old is the laptop? Is it still under warranty? Are you sure it's the video card and nothing else? Can't you send it to the US instead of Canada for repair? Have you contacted Dell USA for repair? Here's a link for warranty info: http://direct2dell.com/one2one/arch...ent-to-all-affected-customers-worldwide.aspxu

 

Read above post....