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    deleted previous owner and cannot login

    Discussion in 'Dell' started by antonio007, Aug 20, 2012.

  1. antonio007

    antonio007 Newbie

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    to all computer guros i need your help i deleted the previous owner on the users profile and i forgot to register my name on the users section and now i was locked could not login despite, password from previous owner. its a Dell Optiplex GX150 any help is greatly appreciated thank you in advance.
     
    antonio007, Aug 20, 2012
    #1
  2. Robin24k

    Robin24k Notebook Deity

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    Have you tried the Administrator account? Otherwise, the easiest way would be to reinstall Windows.
     
    Robin24k, Aug 21, 2012
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  3. Mourin @ Dell

    Mourin @ Dell Company Representative

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    antonio007,

    Are you stuck on the windows user log in screen? Is there an admin account listed? If there is try these steps to reset your password for the admin account.

    1. Restart your computer.

    2. Press the "F2" key when the operating system begins to load. This will bring you to the main BIOS menu.

    3. Use the arrow keys to scroll down to the Security settings and then hit the "Enter" key.

    4. Go to the Admin Pass section and hit the "Enter" key again.

    5. Type in the new administrator password and hit the "Enter" key when you are finished.

    6. Press the "Esc" key, and then choose "Save and Exit" to leave the BIOS settings and boot up the computer. The system will start up with the new administrator password set.

    Let me know if that works!
     
    Mourin @ Dell, Aug 21, 2012
    #3
  4. Robin24k

    Robin24k Notebook Deity

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    Mourin, I don't think that is going to do anything. It's the BIOS admin password, not Windows.
     
    Robin24k, Aug 21, 2012
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  5. antonio007

    antonio007 Newbie

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    thanks to both of you robin24k and mourin I followed your instruction but i got stopped by the words Entered Set Up Password I entered the admin account the previous owner and the two password that was given to me by the previous owner but to no avail. hit enter and this was the on screen Password you entered is incorrect hit enter and these was on the screen:
    Password Status....LOCKED
    System Password ...Not enable
    Set up Password.....Enable
    Chassis Intrussion....Detected
    PXE BIS defult Policy..Deny
    Is there anyway to unlock the Password Status which is presently LOCKED i think, once this was unlock i will be able to run this computer. thanks again guys for your quick response
     
    antonio007, Aug 21, 2012
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  6. Commander Wolf

    Commander Wolf can i haz broadwell?

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    Since this is a desktop, you can probably pull the CMOS battery to reset those fields, but no guarantees.

    That being said, we still do not allow desktop discussion in the subforums, so please see Desktop Review or the Desktop Thread in Off Topic.

    Closed.
     
    Commander Wolf, Aug 22, 2012
    #6