dell manager called + battery loose.

okay so one of the managers at dell called me up and asked how my computer was. She was just calling to make sure everything was ok. I told her my battery is a bit loose so she transfered me to tech support where i spoke to probably 4 different techs.

anyway i told them what was wrong with the battery and they said they will issue a replacement. I told them i want to keep the old battery as i need it and can make it work if i dont shake the laptop and just keep it on the desk. The support guy said that their policy requires that i return the old part but i said the manager ok'ed it and he told me this:

once the new battery arrives i will recieve a call from dell. They will tell me to return the old battery. He told me to tell my situation to this person and that i probably wont have to send the old battery back.

so im just wondering how returns work and if i have to send it back or who do i talk to so i can convince them that i still need the old part.

 

Returning can sometimes be a nightmare: http://forum.notebookreview.com/showthread.php?t=185999

In your case it is easy. Once you get a new battery, see if it works and tight enough. When they call up for the return, you can tell that the manager who sent you the replacement didn't require you to send the old battery because of the inconvenience you have undergone. By default Dell charges you if they don't receive the old part. So you have to make sure that this doesn't happen to you.

Anyways, I don't know why you would like to keep the defective part.

If you need to send it back. Here's what to do: Pack the old battery in the box you received your new battery. Affix the return label, if you received one. If not ask Dell for one. They may either e-mail you the return label or send UPS guy to pickup the package.

 

They don't call you for a return. They just send you a label.

I would ask the manager you talked to to send you a confirmation Email on that so you have a proof of such conversation existed. If you don't, Dell can always say "that's not on our records sir" and charge you for it.

 

A few months back, I had asked Dell to mail me a part which was missing from the original order. A few days after I received the part, I got a call from Dell as to why I haven't returned the old part. Even after understanding what the issue was, I was charged the next week. I had a difficult time in getting it credited back!

 

Sounds like they will call you if they Don't recieve the part right?

 

thanks for the input and stay tuned; im supposed to get the new bat thursday and ill do my best to hold on to the old one.

i know its defective but if i keep laptop on level table it works so id like to keep it.

 

I'm an honest person, but in this case I'd just keep the old battery even if they ship you a new one.

It's rather a hassle to package it up, get yourself to a shipper and send it off at your own expense. They might send you a pre-metered shipping box but what's the point of all this trouble for a part that costs them $15? They should just make good with a new part and quit bugging you.

Greg

 

Reading the other posts, I guess this isn't a good idea. Anyhow I'd rather have a battery that fits than one that doesn't, even if I had to ship the old one back.

 

Everybody isn't honest! I have seen many claiming the part to be faulty when it isn't and then end up keeping both working parts!!! Dishonest customers result in stringent policies which affects honest customers.

 

yeah i asked if dell wanted me to take pictures or not and the tech support guy said no... so whatever, im just going to wait for the new battery and see how it goes from there.

 

haha, keeping the battery is anything but honest. My question for you is that can you have a good rationale for keeping it? I know dell techs aren't the brightest buds on a tree, but i mean, you can't just tell a dumb lie on why you want to keep it.

 

you guys are aweful and have no idea how the return process works. dell will ship you your package in a box. inside the box is a new label. you put your bad part in the box with the new label sticked over the the old label, then you call the number for either dhl or ups to come pick it up from your house the next day. its not that hard.

 

well it works but it wobbles to the point where i think its going to fall out. Whats not honest is sending me a computer that has a headphone jack noise problem, and a wobbly battery. After spending 4 hours with tech support today im entitled to one from my pov.

 

your not entitled to anything! you get a replacement part and thats it. what makes you think your so high and mighty. get off your high horse and get back on earth you troll.

 

no one said im high and mighty. but unlike other people i didnt ***** to dell about my headphone jack noise or less than perfect lcd. The least they can get right is the battery. and although im not entitled to the old battery as a result of dell's policies i am in my book b/c i kept the computer with all its faults, and wasted hours on the phone repeating how to spell my name 4 times.

not necessary to call me a troll. its all a matter of perspective.

 

if there were so many faults you should have returned it. simple as that. you cant buy something and then expect compensation later down the road because initially it never met your standards when they gave you 30 days to return it no questions asked.

now heres my question. if your battery is so god awful and must be replaced, why would you want to keep it when you get a new one? sounds to me like you just want a second battery for free.

 

the laptop cant be moved around with this battery because the system shuts down sometimes. but i can still use it if i put it ona flat surface and keep it still as i mentioned this earlier. Although its not perfect, i can still use it, and i want to keep it instead of sending it back. if they make me return it i will, but the manager said i didnt have to.

 

why wouldn't you just use your new battery?!?!

 

i will use the new one but a second one, even if defective would be useful to me because i take my laptop to work with me daily. I dont have my own office and my space is limited. In fact im cramped up in a corner sometimes with no plug to use for the computer. i have to move some days depending on what people work and what dont.

 

ohhh so you NEED a second battery. it makes sense now. i'm rather disgusted in you.

 

woah... guys, keep it chill. we all have got stuff from dell before.

 

im just sick of all these people having the mentality that they are entitled compensation for the dumbest things. no one tries it with other companies, why dell?

 

i dont need it but i could use it. if i took the replacement and send the old one back thats fine i can do that. I could also ask them to fix the headphone jack + screen. They would spend more money getting my laptop and fixing those issues (if they are fixable) that way but i decided to live with those things. You have people on this forum sending their computer back 4 times yet i dont see you going after them. So who is really wasting more resources for dell?

Besides the manager already agreed to let me have it so i dont see why you are defending a multi million dollar company. They made a promise and they should keep it.

You then proceed to call me a troll based solely on assumptions. And now you tell me i disgust you. So who is the troll here? I kept my cool and i try to keep my responses honest and to the point. You on the other hand attempt to insult me in this thread. You arent obliged to post here, if you cant contribute anything productive.

 

We don't even know if the 2nd battery will solve the problem.

 

i hope dell reads this thread and gives you grief.

 

Happened to me twice especially when there was nothing I had to return in the first place!!!

 

"i hope dell reads this thread and gives you grief."

yes because they can somehow find out what my account is with dell based on a forum ID right ? Please think before you post and i dont know why you would say that anyway. The funny thing is i have a faulty battery and i have to defend myself against you on a forum because you somehow feel that it would be a crime for me to keep the old bat.

Although you seem narrow minded and in my pov definately wrong in this case, i would NEVER wish anything bad onto you. It just shows character. You make childish remarks here so i dont really even understand the point of you posting stuff here.

 

From what I understand, Dell has agreed to send a new battery and let him keep the old one too!

What I don't understand is his attachment to a defective part. It may work but it may not be safe. If I were him I wouldn't take chances with a defective part and that too a battery. Fire and explosions due to a faulty battery, circuit or connection isn't a joke, it can be fatal or cause extensive damage.

 

could you expand on that? they wanted you to send something back although there was nothing to send back?

 

you know i didnt think about it like that. Maybe im just better off sending it if it isnt safe.

 

A few months back, I had asked Dell to mail me a part which was missing from the original order. A few days after I received the part, I got a call from Dell as to why I haven't returned the old part. Even after understanding what the issue was, I was charged the next week. I had a difficult time in getting it credited back!

PS: I had mentioned this in the previous thread, may be you missed it. Anyway I repeat here for you.

 

It's called karma. Whether or not your taking from a billion dollar company or a homeless person, its still wrong.

Had you only asked about how the return process worked that would be one thing, and i would have answered how it goes as i have returned thousands of dell parts back to their factory. But, you asking how to keep a "defective" part because you want it doesn't sit right in my mind. You justify your reasons for keeping it being that its a large company and they wont miss the money, and that you have put up with other issues so your entitled to compensation, but im sorry to tell you the world doesn't work like this.

If you bought a new BMW and instantly noticed a few scratches in the paint and a rattle in the exhaust but never said anything. Then when you had an oil leak that required replacing the entire engine block. They said they will replace it at no cost for you. But, since you had to go out of your way to bring it to a mechanic and sit be inconvenienced for a while, does it mean you can keep the old broken engine block? Do you think you could convince BMW that you still needed that old engine block?

 

nizzy1115;2664836]It's called karma. Whether or not your taking from a billion dollar company or a homeless person, its still wrong.

Whats still wrong? demanding what was promised to me is right in my opinion.

Had you only asked about how the return process worked that would be one thing, and i would have answered how it goes as i have returned thousands of dell parts back to their factory. But, you asking how to keep a "defective" part because you want it doesn't sit right in my mind. You justify your reasons for keeping it being that its a large company and they wont miss the money, and that you have put up with other issues so your entitled to compensation, but im sorry to tell you the world doesn't work like this.

I never said they wouldnt miss the money. Stop putting words in my mouth. In fact i saved them money by not being a picky little Sh1t and complaining about other issues the computer had.


If you bought a new BMW and instantly noticed a few scratches in the paint and a rattle in the exhaust but never said anything. Then when you had an oil leak that required replacing the entire engine block. They said they will replace it at no cost for you. But, since you had to go out of your way to bring it to a mechanic and sit be inconvenienced for a while, does it mean you can keep the old broken engine block? Do you think you could convince BMW that you still needed that old engine block?

But the difference is that DELL DID say i could keep it. Did you read anything i said? if BMW said i could keep the engine block i would keep that also. i dont see how that example is valid here.

P.S way to blow it out of proportion. Im sure a bmw engine costs as much as a faulty battery. Why not go crazy and talk about parts in a space shuttle im sure those cost even more ! even so they dont make what you say hold any more water.

 

well, whatever the case may be, i will look here in a few days to see your resolution. but just so you know, a managers word over the phone is not a binding contract unless they stated it in an email or chat log. my guess is you will have to fight them to not charge your credit card for not returning the part unless you return it.

would you really risk shorting out your motherboard with a faulty battery?

 

thats the thing man i think i might return it. like the other guy said it might catch fire or something. ill just wait for the new battery to arrive and see if it helps. ill let u guys know

 

So, you never said if the new battery worked or not...could you elaborate on this?

 

I once was shipped a new battery from Dell and the tech support guy on the phone said i could keep my old batery too. But dell got it wrong and the delivery guy wanted the old batery so i called dell and they said that i have to give the old battery back as its company policy. Eventually i told the delivery guy that i dont want to give my batery and that he should just return the battery to dell. I am still with my old loose battery.

 

They do have your payment information on file. So, if you plan on keeping the old one, expect to be charged retail for the new battery.