dell return process

Hi guys, I'm in the process of returning my dell xps studio 16 back to dell for a full refund because of some problems I'm having with the power adapter and the wireless card.
I called their customer support number and requested a return. They've already scheduled a pick-up from UPS to come on thursday.
I was also given an return authorization code to write on top of the return box. But they didn't provide me any more information like the shipping label and anything.
They just said to box the machine and write the authorization code on it, give it to the ups guy when he comes.
Anyone of you have had experiences returning dell's products please help me. Will the ups guy give me anything to prove that I have given the box, or tracking number?
THank you

 

Look at your original packing info..is there anything in there?

Cin

 

just instructional booklet, drivers, disc, and nothing else. I'm just worried because the return instruction is kind of vague. Everything I was told is just to wait for a guy to come picking it up and that's it.

 

I thought when you requested a return..you were sent a RMA kit.
Let me look for some info'

Here:

How to Return a Product:
Before returning a product, you must first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Dell will not accept returns without a CRA number. To find the appropriate phone number or to send an e-mail to customer service to request a CRA number, go to www.dell.com/contact, or see the "Contacting Dell" or "Getting Help" section of your customer documentation. NOTE: You must ship the product to Dell within5 days of the date that Dell issues the Credit Return Authorization number as follows:

• Ship back all products you are seeking to return to Dell and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
• Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment.
• Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Cin

 

after 1 and half hour of being transferred around. I couldn't get dell to replace the laptop. They said I'd have to return it for a refund and then buy a new one.
What an experience. I'm extremely tired of dell right now. Instead of transferring me to the right department, they transferred to like 10 different people, and they didn't know a thing. T_T

 

Actually, if you are w/in your 21 days of date invoice...you are supposed to be able to return for a refund/new replacement.

Sorry...you are going thru this. I say get it returned, and in the meantime you can file an Unresolved Issues complaint if you want. Some peep's have gotten some resolve from going that avenue!


Cin

 

yes, that would be the case. But they wouldn't let me get a replacement. If they had said it up front it would be better. But instead, I got transferred around and they didn't do anything but rejecting T_T

 

I have read some threads about the returning process. And most of them were sent some sort of shipping label and confirmation of the return. But in my case, I don't have anything. Dell customer service didn't mention anything about sending me a shipping label nor did they give me an email to confirm.
I was asked to wait for the UPS guy to come and pick it up.
I really need someone who has returned a laptop back to dell to tell me their experiences and what they did to return the item.
Thank you

 

deleted see message below

 

ws2112,
were you able to return your lap top without stocking fee?
I tried to return my laptop and the return guy said that I need to talk to tech support before he can start the return process. If he does it without a tech ticket which says the laptop cannot be fixed I may be charged 15% stocking fee.
Did you have to do that?
What did you talk to with the tech support if you did talk to them.

Any input is appreciated