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    dell thinks i payed, and is is in pre-processing

    Discussion in 'Dell' started by studio15comehome, Jul 19, 2008.

  1. studio15comehome

    studio15comehome Notebook Enthusiast

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    On the 12th i ordered the studio 15 with 3 gigs of ram custom color, apart from this it was standard, anyway the money did not come out of my account but the order went on to pre processing. On the 18th i called dell and they said they received payment, i asked them to make sure and they comfirmed payment received. i checked with the bank and sure enough no payment is taken. pre-processing has taken a week so far and i am wondering if my order is going to be cancelled or if im gonna get chased for payment later on, any ideas
     
    studio15comehome, Jul 19, 2008
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  2. 031247

    031247 Notebook Geek

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    i am pretty sure dell reserves the amount with your bank and then when the notebook has been shipped they take the money.
     
    031247, Jul 19, 2008
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  3. sonoritygenius

    sonoritygenius Goddess of Laptops

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    Ha! and you thought you're getting a free laptop :p

    Silly, they WILL charge you only when its shipped to you :D

    btw, catchy title, I was hoping for some way to get a free laptop :p
     
    sonoritygenius, Jul 19, 2008
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  4. Cin'

    Cin' Anathema

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    The money will be taken from your account before the S15 is shipped to you...They probably did a *pre-authorization* to make sure the funds were available.. ;) :)

    And, it's not fun being in the *pre-processing* state ;) I'm sure you will move out of that stage fairly soon ;) :)


    Cin ;) :)
     
    Cin', Jul 19, 2008
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  5. iamallama

    iamallama Notebook Enthusiast

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    charged the day it was shipped or something
     
    iamallama, Jul 19, 2008
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  6. ckh20051988

    ckh20051988 Notebook Consultant

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    Don't expect a free laptop. Unless you have received the laptop and yet no deduction on your account, then that might be interesting.
     
    ckh20051988, Jul 19, 2008
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  7. studio15comehome

    studio15comehome Notebook Enthusiast

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    when phoned dell said the money has already been taken from my account, in the uk dells standard practice is to clear all funds before moving on to pre-processing. they are adament the funds have been removed from my account. it is either an error with the bank or dell. i am just worried that they will realise and cancel the order, what do u think?
     
    studio15comehome, Jul 19, 2008
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  8. studio15comehome

    studio15comehome Notebook Enthusiast

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    Hey everyone good news, woke up this morning and checked order status, my studio is being assembled unfortunatley the edd is still the 05 aug. are edd's normally right? :p

    UPDATE: my studio is now in delivery preperation :p :p :p
     
    studio15comehome, Jul 20, 2008
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  9. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    edds are usually conservative
     
    paper_wastage, Jul 21, 2008
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  10. studio15comehome

    studio15comehome Notebook Enthusiast

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    boxing has now reached the third day, how long does it take to stick something in a box??
     
    studio15comehome, Jul 22, 2008
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  11. lotta221211

    lotta221211 Notebook Evangelist

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    It means they are sending the laptop from Malaysia. The boxing stage should be complete today or tomorrow.
     
    lotta221211, Jul 22, 2008
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  12. Epiktet

    Epiktet Notebook Enthusiast

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    Mine's been marked "delivery prep" for three days now. Is that the same thing as "boxing"? Ie. that my poor Ruby Red Studio 17 is being shipped half way across the world? :p
     
    Epiktet, Jul 22, 2008
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  13. lotta221211

    lotta221211 Notebook Evangelist

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    lotta221211, Jul 22, 2008
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  14. studio15comehome

    studio15comehome Notebook Enthusiast

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    UPDATE FOLKS: Got the laptop first thing this morning, love it esp video chat and using my mobile phone as mouse.
    I just checked my account and no money has been taken, i dont get why they would charge me so late! i could take the money out of my bank, Not that i will.
    I really think that, dell might of made a mistake. Has anything like this happened to you??
     
    studio15comehome, Jul 24, 2008
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  15. basskiddanny

    basskiddanny Notebook Evangelist

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    Out of interest what date did you order the laptop?
     
    basskiddanny, Jul 24, 2008
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  16. the_flying_shoe

    the_flying_shoe Notebook Evangelist

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    Haha, if you do, by chance, get to keep your laptop without being charged, then I tip my hat to you, sir.
     
    the_flying_shoe, Jul 24, 2008
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  17. talin

    talin Notebook Prophet

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    Oh, they will charge you. The same happened to me before, and it took them about a week to withdraw funds. Trust me, they will charge you. :p
     
    talin, Jul 24, 2008
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