do refurbished dells have good screens?

if it is refurbished does that mean someone sent it in for a bad screen and they replace it to sell it again or do they just continue selling the same faulty item? i am really tempted to buy one but am wondering if i am getting a grainy screen.

 

People posting on this forum who got refurbished aside from 1 or 2 people have gotten good screens.

 

My personal hunch is that these are going to be a lot of the grainy laptops alright. If they passed QA the first time when they were originally sold, I'm sure they'll pass now so...

 

Personally, Ive never had a qualm with refurbished systems... I owned the first refurbished Toshiba DVD system, my family has 4 refurbished Ipods and so on. I dont believe screens that are returned for graininess will be utilized again but, having said that, I think the rest of the parts are up for grabs. The squeal issue is one in which Im sure you will find alot of refurbs have.

It would be nice if someone did a study on failure rate between new and refurbed parts.

EDIT: We have to give Dell customer service credit. they do their best to work through the issues in all but a few cases, even with refurbs that have full warranty.

 

I was wondering the same thing

 

refrub. screens are like new ones. (Dell send nearlly allways refrub. screens when you replace you own screen)...the support told me that some year ago.........

 

don't buy a refurb unless you can return it.

if the screens are anything like the new screens, you just might not want them. a lot of the brand new screens dell has been sending out are awfully grainy.

dell has replaced my grainy screen with a grainy screen twice. do you think things will be any different with the refurbs? i don't.

 

you dont understand... IF you call Dell and say that you want to replace your screen...they nearly allways replace your "old" screen with a refrub. screen..its nothing wrong with refrub screens.....
(if you compare a new screen against a refrub. screen you cant see which one who is new or refrub)...

Dells refrub. screens are often polarized & calibrated (¤or sometimes profilerade) in a realy good way.

my own True life (replaced) is a refrub. screen and its awesome..

¤ profilerade means that you calibrate on a more deeper way. (you need a special tool for that)

ps.....if you replace your grainy Matte screen to a other Matte screen, of course you can get a grainy again...(the only Matte screen i had who was really good, was a LG 17"). so my tip is to buy/replace a True life, they are less grainy.

 

ugh. i totally understand. that is the problem. refurb/new/old/lg/samsung/whatever- he has a chance of getting a grainy screen with his new/refurb/replacement/repaired dell machine. just letting him know.

i have experienced this first hand. maybe if you had purchased a dell with a grainy screen, got a replacement laptop with a grainy screen, and sent the replacement to the depot and had that screen replaced with yet another grainy one then YOU would understand. you sound like mike dell. have you read his post on the grainy screen problem? i think you should work for dell public relations (* you are a dumb ass).


OP- my suggestions;

1- make sure you can return the laptop.
2- make sure you get in-home service. you have been warned.
3- be prepared to get a grainy screen.

if you get a good screen, then awesome- but cover your ass in case you don't. woot!

* means you are a dumb ass


oh, and svarige- just poking at you. no real insult intended. funny, no?

 

OP,

Refurbished, is basically, say you buy a computer, think it blows, send it back, or it has problems what ever reason it was a product sent back. Once it's sent back, they usually repair any defective parts with other Refurbished parts laying around that WORK. Then sell it again. Everything works but it's no guarantee you'll have a good screen or a bad one.

And on top of that make note that it is possible it will have minor comedic defects. - IT'S POSSIBLE, not that it will happen but it can.

 

word, b2. what i'm trying to get across is that dell seems to have no concept of what makes a bad screen as of yet... so even if they replace it with a screen they think is ok- it may not be.

i doubt dell purposely gave me all grainy screens, they just have no clue what is going on. haha... they know by now that something is wrong with their screens (lots of returns), but dell is a big company and it will take time for them to fix the problem.

their screen quality control is all automated, and mike d says they are trying to figure out how to detect grain. i think they should just drop the screens that are having so many problems from production altogether. but hey, that's just me.

 

I got a replacement (refurbished) and the screen is the grainy Samsung... I sent it in for an LCD replacement and got the the Samsung again. I think it's even grainier this time.

 

i rest my case.


dell= lots of grainy screens. hp= very few grainy screens. something is fishy here.



have you seen my stapler?

 

Yeah I hear 000111,

Then again a tech I don't think cares. He's probably so sick of computers and doing it he'll grab any part that works just to get it over with. I don't blame really but if it was my machine they were doing it with I'd slap them across the head.

There whole assembly and diagnostic routine is pretty much all robotic/automated. Not a soul I can imagine is involved in most of the process. If they had someone with a trained eye, LOOK at the same screens as they roll down the assembly line, while the machines running through a cycle of screen tests. they'd easily notice the damn grain and this issue would not exist.

But hey that's me, that's why they' have a huge company and and sell computer systems and I don't. I'd go bankrupt because I'd insist on so much physical, human to machine QC.

 

HP likely does some physical QC. I know they do physical QC when testing boxing and packaging. They stick machines in boxes, then do evil stuff to the boxes, then see if the machine boots. LOL.. It'd be a neat job. press a button and watch a $1000 machine tumble to the ground from 6 feet high.

Like I previously posted, all screens come from the same assembly line, possibly excluding Dells, true-life series. So Dell likely just ordered a massive batch of lemons and are unaware until all those notebook came back.

It is fishy.