e1505 had blue-screened 2x today. Which drivers are bad?

Hi guys. Had two blue-screen lockups. It said something about memory allocation, and that maybe I had a bad driver or two and I should uninstall any recent hardware additions. Of course, the whole computer is only a few days old, so everything is new.

I'll I've done so far is uninstall a lot of bloatware, put in my Targus USB mouse, and installed the software for my Canon camera. I've also installed office and Half Life.

The first lockup happened while playing half life. The 2nd was when I was looking at a web page.

Since I really haven't installed drivers, I'm thinking one of the stock ones must be bad, or my machine has me barking up a tree. Any ideas which drivers might be bad?

 

To start you can run the "find new hardware" wizard and see if any names come up with a yellow question mark next to them. That indicates that the driver was not installed. I had a friend that had this same problem and it ended up to be his video card driver.

 

Do you have any devices in the device manager that don't have any drivers?

If you get the blue screen again, you should see something about a driver failing or something similar - usually in the top 1/3 of the screen. If you can write down the file, we can give you more info on it.

 

I updated the sound and video drivers after I initially posted this question. Everything was fine until yesterday and today, when it started again. Yesterday, it blule screened while looking at a web page. Today, it blue screened while sitting idle.

Yesterday, it said "Bad_Pool_Caller", and under technical information is said...

*** STOP: 0x000000c2 (0x00000040, 0x000000, 0x80000000, 0x00000000)

Today, it said "Multiple_IRP_Complete_Requests", and under technical information it said...

*** STOP: 0x00000044 (0x84E7D348, 0x000000D62, 0x00000000, 0x00000000)

Both times I believe it said it was a driver problem. Today, at the bottom of the screen it also said if I was having trouble fixing the problem, I should try disabling BIOS memory options such as caching or shadowing.

There are no explanation points next to any of my hardware icons when I run the install new hardware wizard. Did I get a bad ram chip maybe? What do all of those numbers mean? Any ideas?

 

I hate to be quick to point fingers, and it's nothing personal, but over the years, I sure have seen an insane amount of screwed up systems from installing Cannon Drivers on them.

Your mention of the Multiple IRP Complete Request error also sure points me to wanting to blame again your Cannon Drivers since when I've seen people having that error before it's usualy been associated with an attempt to talk to a USB connected storage device, of which your cannon camera technically falls under.

Beyond that the information your providing doesn't tell me much more about where specificly to point you other than there was an attempt to free a usermode address to the kernel pool. Which means if I was there I'd run a Kernal Debugger and look at the dump file.

If your ready to do some reading I can point you in the direction of what you need to read in order to be able to debug this yourself and see which driver is causing you the problem...

Overview of memory dump file options:
http://support.microsoft.com/kb/254649/

How to read the small memory dump files:
http://support.microsoft.com/kb/315263/

How to Use Dumpchk.exe to Check a Memory Dump File:
http://support.microsoft.com/kb/315271/

Debugging Tools for Windows - Overview:
http://www.microsoft.com/whdc/devtools/debugging/default.mspx

You don't have any bad hardware, you have a garbage written driver controlling something and again, I'd bet money on it being those Cannon drivers.

I'd even go as far as to suggest completely removing ALL the software and drivers that came with that Cannon Camera, and leave it removed from your computer, for ever.

You don't even need any of it, if you just plug your camera in on the USB cable Windows should just automaticly detect it as a flash drive. Once it's plugged in, just open My Computer and you should see a new drive there at the bottom, complete with its own drive letter. Open it like you'd open any other hard drive on your computer and you can drag and drop files back and forth, this includes your pictures, which will be found in that new drive as files, probably .jpg files depending on how you have your camera set up in its own on screen menu.

 

That is funny, because I do have software for my Canon SD500 on the computer. However, I was not running that software when the problems occured.

 

Doesn't matter if you were running that software or not, it's the drivers that came along with that software and these load when your system boots.

Why aren't you off reading about debugging? Your problem isn't going to just fix itself.

If it looks to technical for you, it actually isn't as bad as it looks though, then just remove that cannon stuff and see what happens, if my guess is wrong, no harm done, you can reinstall that garbage if you really want it on there.

Just make sure you reboot after uninstalling it so that garbage driver of theirs gets released from the memory it's taking up and causing the problem in.