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    expedited shipping/ shipping date change?

    Discussion in 'Dell' started by jkim, Jul 10, 2007.

  1. jkim

    jkim Notebook Consultant NBR Reviewer

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    i ordered my 1420 on july 2 and the estimated is august 6 or something like that.

    called up customer support and was like whats up with the 30 day lead time? I basically just asked if there was a problem with my order. the rep checked this and that and then asked if i wanted next day shipping...then got me next day shipping (for free? i'm not sure, she didn't mention anything about paying for it). she also told me there is no problem with my order and that its likely that shipping date will change in the next couple days (key word LIKELY not guaranteed)

    i thought it was because of the 1440x900 screen delay, but when i ordered it didn't say anything about "this my delay your oder". if thats your case, you might want to call and see if theres a "problem" with your order, because your order might be showing the wrong shipping date?

    also, she told me that mine was more than 50% through the production stage, but she coudln't tell me if it was in testing/building or packaging =\ how do you guys know? she said that they only see numbers, not actual stages.
     
  2. Sirius_GTO

    Sirius_GTO Notebook Deity

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    Yeap, if you call Dell Customer Service and express any concern with your shipment, they will upgrade your shipping method to Next Business Day for free.

    Call Dell at 1800WWWDELL to check order status. Provide them with the order number and the automated voice will tell you if it's in the preproduction, building, testing, or boxing stages.
     
  3. jkim

    jkim Notebook Consultant NBR Reviewer

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    thanks sirius, i guess a little bit over 50% in "production" = the boxing stage...i guess it takes a while to tape up the box and toss some styrofoam in =\ weird
     
  4. Sirius_GTO

    Sirius_GTO Notebook Deity

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    I would assume it to be the testing stage. But you could be right. Just call.
     
  5. jkim

    jkim Notebook Consultant NBR Reviewer

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    i bet they test it after they box it...probably throw it around and see if its "road ready"

    or it could be that in the 30minutes since i called production moved from "a little bit over 50%" to like 80%
     
  6. bmnotpls

    bmnotpls Notebook Deity

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  7. Sirius_GTO

    Sirius_GTO Notebook Deity

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    Calling 1800WWWDELL and saying "Check order status"

    will lead you to an automated voice. What she tells you is more accurate than 50% 80%.

    She'll actually let you know what stage it's in.
     
  8. blahdude84

    blahdude84 Notebook Deity

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    Call 1-800-433-9014

    the automated system should tell you
     
  9. Sirius_GTO

    Sirius_GTO Notebook Deity

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    Read the first post! Wow.
     
  10. bmnotpls

    bmnotpls Notebook Deity

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    dont hate i read it earlier and forgot
     
  11. Sirius_GTO

    Sirius_GTO Notebook Deity

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    lol, you must have some bad memory.

    wait what was I talking about?
     
  12. koiboi

    koiboi Notebook Enthusiast

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    Can anyone tell me what's going on? I just called to check the order status with the 1800WWWDELL and it said that my 1420 (ordered on July 1) is in the boxing stage and that the shipping date is August 3. 20 days from boxing to shipping?
     
  13. blahdude84

    blahdude84 Notebook Deity

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    No... prolly will ship before then. The estimated shipping date is usually OVER estimated! (In this case, they over estimated it almost 2-3 weeks!!!) LOL....
     
  14. Sirius_GTO

    Sirius_GTO Notebook Deity

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    It will ship out way before the August 3rd date. It always does. The automated message is correct. It will probably ship out in a few days.
     
  15. jkim

    jkim Notebook Consultant NBR Reviewer

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    koiboi i imagine it'll ship out sometime in the next 3-4 days. someone else on the forum who ordered a 1420 on the 31st got theirs yest and their est. shipping was early august
     
  16. blahdude84

    blahdude84 Notebook Deity

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    Boy! Are they over estimating these shipping dates by a month or something?!?! Wow....
     
  17. jkim

    jkim Notebook Consultant NBR Reviewer

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    it probably would've been in there best interest not to overestimate so much, because that caused me to call which caused me to get free next day shipping
     
  18. blahdude84

    blahdude84 Notebook Deity

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    LOL... Merry Christmas from Dell I guess!
     
  19. CaptainObviousXL

    CaptainObviousXL Notebook Guru

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    someone got a 1420 already?
     
  20. BuckeyeFan

    BuckeyeFan Notebook Evangelist

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    The automated voice uses the original estimate i believe.
     
  21. kgeier82

    kgeier82 Notebook Deity

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    estimated ship dates i believe are just a worst case scenario for most things.

    i ordered on 7.7.7, and have a ESD of 8.9.7 i got on today to ask them, and they said nothing is backordered and that it "should" be shipped well before the end of july.

    i just wonder because, the quickness in which technology depreciates in price, a months wait is quite a while!
     
  22. monit88

    monit88 Notebook Guru

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    Just to let you guyies know, that the automated # does not work for Canadian people. I didnt know so I called to check and it gave me a giggle. It said the laptop is is transit and was shipped on June 26, 1998. Hahahahaha. Funny stuff
     
  23. koiboi

    koiboi Notebook Enthusiast

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    Awesome, I guess I'll be using my 1420 in a week or so surfing notebookreview, hopefully. Damn, overestimating makes people happy.