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    hey, question that has been killing me

    Discussion in 'Dell' started by manu251125, Sep 21, 2007.

  1. manu251125

    manu251125 Notebook Consultant

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    hey
    i received my 1720 only to find that the battery has problems.i am exchanging this for a new one, and wanted to know if these ones come faster than other orders, since it is for an exchange .thanks

    it is been killing me for the fact that i have to wait longer for it now
     
    manu251125, Sep 21, 2007
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  2. zfactor

    zfactor Mastershake

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    a replacement takes 8-10 days to get in your hands
     
    zfactor, Sep 21, 2007
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  3. manu251125

    manu251125 Notebook Consultant

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    even with all the delays?if it is, thats good news to me!
     
    manu251125, Sep 21, 2007
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  4. brianj320

    brianj320 Notebook Evangelist

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    you have probs with the battery and you send the whole laptop back???
     
    brianj320, Sep 21, 2007
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  5. 000111

    000111 Atari Master

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    my replacement was supposed to show up within 8 days. it has been about 20 days now. the replacement will show up in your recent orders the day or day after it's ordered. if it doesn't show up there, call them on it. that's what i had to do. i had to call back and ***** 3 times just to get them to send the replacement. yay dell.
     
    000111, Sep 21, 2007
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  6. manu251125

    manu251125 Notebook Consultant

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    i dont know if it was the battery.here is the problem
    with the ac adapter, the computer works fine and fast.once you work on battery, it sometimes doesnt even boot up to vista!if it even does, it takes around 20 minutes!the to load the desktop is another 10 minutes.to load a page is around 5 minutes, which is way too much. i called tech support, and they did the thing that takes control of your computer.he did a few things that i already did, and nothing changed.i told him that i think it is the battery, but he said just return the whole thing, so i said, ok why not!
     
    manu251125, Sep 21, 2007
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  7. zfactor

    zfactor Mastershake

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    wow they ordered my replacment sept 13th and it shipped today
     
    zfactor, Sep 21, 2007
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  8. zfactor

    zfactor Mastershake

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    what are your specs in the system??? i cant believe that it is taking that long??? and it takes up to 4 BUSINESS days for it to show up in your order status page
     
    zfactor, Sep 21, 2007
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  9. manu251125

    manu251125 Notebook Consultant

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    i asked for a concession for this, and they are not giving it to me!can anyone who had to exchange tell me how they got a concession?i didnt even get a concession for the delay, so i deserve one
     
    manu251125, Sep 21, 2007
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  10. zfactor

    zfactor Mastershake

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    GET MAD.... IT WORKS.... dont let them say okay thanks keep talking, you need to show them you WANT a discount... if that doesnt wor tell the csr this is not getting you ANYWHERE I WANT TO SPEAK TO A SUPERVISOR.. one you get them on the phone tell them the same... dont let them get anywhere... then tell them youd like to speak to dell's escalation group this doesnt always work but they will know you serious...
     
    zfactor, Sep 21, 2007
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  11. manu251125

    manu251125 Notebook Consultant

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    thank you zfactor.i will try this on monday as customer care is closed in canada on weekends.repped!
     
    manu251125, Sep 22, 2007
    #11