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    how does CompleteCare work?

    Discussion in 'Dell' started by chuudat, Aug 17, 2007.

  1. chuudat

    chuudat Notebook Enthusiast

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    not that i have any problems with my laptop or anything, but im just curious how it works. If i call saying my laptop broke from spills, drop etc... would they send me a new one?
     
    chuudat, Aug 17, 2007
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  2. xdz3r0

    xdz3r0 Notebook Consultant

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    sorry, i dont know, im just posting cuz i also wanna know the answer to this question.
     
    xdz3r0, Aug 17, 2007
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  3. Greg

    Greg Notebook Nobel Laureate

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    They'd probably verify the claim and then do it. If they do not think you did it on purpose...I hope you are not asking about that.

    The warranty specifically says if you did it intentionally they don't do a darn thing about it. Accidents only.

    But I do know (from reading other posts) that they will most likely (almost 100% of the time) send a refurbished model with similar specs that they pull from the Outlet department.
     
    Greg, Aug 17, 2007
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  4. chuudat

    chuudat Notebook Enthusiast

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    heh i would never intentionally destroy my m1330 :cool:

    was just wondering and "preparing" for the worst in case i do come across such incident. After all, i do have the 3 year care sooo... yea, hopefully it does help in some way in the future
     
    chuudat, Aug 17, 2007
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  5. DoubleBlack

    DoubleBlack Notebook Deity

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    In regards to the CompleteCare, it isn't a warranty it is a "Accidental Damage Service" similar to insurance. All you do is call Dell's technical support line when an accident occurs and report the problem. Depending on the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services. The CompleteCare "bundle" also comes with LoJack as well.

    Examples of what CompleteCare covers is:

    Liquid Spills
    Dropping the system
    Electrical Surge
    Damaged/Broken LCD
    Accidental Breakage

    Those are only examples, there are some other instances where CompleteCare would kick in...but I mentioned LoJack, and you may think that CompleteCare would cover Theft but it does not. If your system gets stolen, all you have is LoJack to try to recover it - if they can't, no system for you <_<
     
    DoubleBlack, Aug 17, 2007
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  6. jimmy_simms

    jimmy_simms Notebook Consultant

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    Well, I have mentioned this before, on my 700m, I had some spots on my LCD, tiny things, about 5, and I emailed Dell tech support with some pics, next thing I know, I get a call from a Dell tech next morning, and 1 hour later my LCD screen is replaced, no questions asked.

    I come home and find during the day an email from Dell stating a tech will come out and replace the screen, tech came before the email. Thats complete cover !!!
     
    jimmy_simms, Aug 17, 2007
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