how does the replacement process work (complete care)

I've got complete care and my computer (m1530) took a nasty tumble down a 150 meter cliff/hill. One of its flips took the lcd portion of the notebook right off the body, wires and all. The fan is sort of just dangling. The harddrive is gone. LCD destroyed.

I called tech support, and he said they are confident that they will be able to fix the computer, and that I didn't need to include the hard drive so that I could have another company do data recovery (not covered by the warranty).

I know that they won't be able to fix the computer and/or it's not worth the money of simply replacing it.

So my question is, what is the process of getting the computer replaced once it goes to dell depot, and how reliable are they? The last thing I want them to do is send me back a "fixed" broken computer.

 

When you contacted Tech Support did they ask you to provide any pictures by chance? Sometimes, they ask this...more-so not. I was just asking based on them being so "confident" they could fix your lappy! lol.

(Be sure that you take plenty of documented pics before you send it off to Depot, though).

I am surprised they are not wanting to replace w/another 1530 or a comparable replacement model. As, the 1530 is not even sold any longer. And, the replacement parts are more of a $$ issue for Dell.

Let them try and repair at Depot. I wonder if they will be contacting you upon trying to repair, and advising that they will be "replacing with a comparable" model, spec' wise...etc.

Usually, it can be at Depot anywhere from 7 - 10 days.

Cin...

 

lol can i ask why/how it was near a 150m cliff and happened to tumble down it? There must be some funny story behind that.

Anyways, ya i would suspect that if your warranty covers accidental damage they will ship you a new sxps 16 of some sort. Sounds like there's no way they can fix it cost effectively. If they contact you offering a replacement they'll go through their process about "equal to or greater specs" and i assume they'll read out a low-end sxps 16 to you as they did with me. On my first replacement (replacing an m1530) the specs were wayyy better then what the guy on the phone quoted me. After that one was broken by a dell in home tech about a week ago, my new replacement, which i just received today (specs in sig), was exactly what they quoted me.

Good luck with the process.

 

http://forum.notebookreview.com/dell-shipping-order-status-customer-service-issues/481996-dell-completecare-system-exchange-experience-e1505-studio-1558-a.html