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    how long to get replacement

    Discussion in 'Dell' started by kissnoob, May 15, 2008.

  1. kissnoob

    kissnoob Notebook Enthusiast

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    Hi all,

    I got a faulty M1730. Dell made an exchange request. They said they will send out replacement whenever they have the same configuration available. Does anyone experience the same ? How long does it usually take to have a replacement?

    The CS said since I bought it from Dell outlet so I have to wait until they have another refurbished one the same as mine.

    Another question, when I receive the replacement, if the replacement is worser than the old one, am I allow to keep the old one? I am asking this because my M1730 screen is grainy, but other things are in good shape. I am kind of worried that the replacement may not be in as good shape as the current one. I prefer a a little grainy screen than a beaten up M1730.
     
    kissnoob, May 15, 2008
    #1
  2. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    You can swap the parts if they are same parts. You have few days to return the old system, and make sure to save the shipping label.
     
    ACHlLLES, May 15, 2008
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  3. kissnoob

    kissnoob Notebook Enthusiast

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    It means if the replacement have a good screen, but having a beaten up chasis, I am allow to swap the whole lid?

    I disassembled several Dell laptops in the past, so it won't be a problem to me to do this task. Just wonder I am allow to do it under Dell policy? What if they find out?
     
    kissnoob, May 15, 2008
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  4. CSHawkeye81

    CSHawkeye81 Notebook Deity

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    I dont see why not.
     
    CSHawkeye81, May 15, 2008
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  5. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    Just becareful w/ keyboard.
     
    ACHlLLES, May 15, 2008
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  6. kissnoob

    kissnoob Notebook Enthusiast

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    Could you elaborate on that?

    I looked through M1730 service manual. Do you mean being careful with cables when remove the keyboard?

    The service manual mentions that the keycaps are fragile. Are they really that delicate?
     
    kissnoob, May 15, 2008
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  7. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    Yes, I meant w/ the cables.
     
    ACHlLLES, May 15, 2008
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