The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    im getting confused by dell

    Discussion in 'Dell' started by anthony11, Jul 27, 2009.

  1. anthony11

    anthony11 Notebook Consultant

    Reputations:
    55
    Messages:
    200
    Likes Received:
    0
    Trophy Points:
    30
    hello, i ordered my studio 17(specs in sig) on 7/14 it is now the 27th and im still in the build stage. is this normal? and the automated number (1800-283-2210) never seemes to update! any suggestions? my estimated shipping date is 8/7 11 days away. :confused: :confused: :(
     
    anthony11, Jul 27, 2009
    #1
  2. Mastershroom

    Mastershroom wat

    Reputations:
    3,833
    Messages:
    8,209
    Likes Received:
    16
    Trophy Points:
    206
    It's normal. The build stage encompasses pretty much everything from the time you order it up to the day it ships.
     
    Mastershroom, Jul 27, 2009
    #2
  3. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    Dell Automated vs. Online will never be *in sync*...*.*/period.

    If you you want the most up-to-date confirmed information, the best thing thing to do would be to contact a Rep, either by phone or by chat. That way you can get the specifics as to where you are on the production line. Going by chat, you get Case number and transcription of the conversation e-mailed to you. (same with the phone convo, you just get the Case number e-mailed to you).

    BTW, the Automated dial has always been more reliable then checking your online status for updates. And, usually your lappy will ship ahead of your ESD...(that is a cushion for Dell to protect themselves from any potential production problems). :)

    Cin...
     
    Cin', Aug 1, 2009
    #3
  4. anthony11

    anthony11 Notebook Consultant

    Reputations:
    55
    Messages:
    200
    Likes Received:
    0
    Trophy Points:
    30
    i just chatted with a dell rep(thank you cin) and he/she(cant tell their names apart haha) said that my order is still being built but is expected to be here on or before the 7th :D yay!
     
    anthony11, Aug 2, 2009
    #4
  5. overdrive2023x

    overdrive2023x Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    15
    Did you chat on the phone or online? I called on the phone a couple days ago, and the guy just pretty much repeated to me exactly what the automated service said, and wouldn't budge with anymore information.
     
    overdrive2023x, Aug 3, 2009
    #5
  6. anthony11

    anthony11 Notebook Consultant

    Reputations:
    55
    Messages:
    200
    Likes Received:
    0
    Trophy Points:
    30
    i chatted im partly deaf so if you guys cant understand the reps on the phone how am i? haha plus i seem to notice they are nicer and easier to talk to in a chat. plus they give out more info if your nice ;)
     
    anthony11, Aug 3, 2009
    #6