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    inspiron e1705 hangs on boot...

    Discussion in 'Dell' started by Leang, Sep 25, 2007.

  1. Leang

    Leang Newbie

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    hey guys. i'm having a major issue with my inspiron e1705. when i press the power button, i get really strange glitchy green lines all over the screen and my text is garbled. it'll show the dell logo and the bios revision, but after the progress bar completes, it hangs and stays at black screen. windows refuses to load. to make matters worse, i've had it just long enough that the warranty is now expired. i'd say its only been a few weeks if that. i have decent experience with desktops having built 8 or 9, but laptop repair is beyond me. do you guys have any idea what i can do or what piece of hardware this problem is stemming from? i've swapped the harddrive out and the glitchy screen is still there. i'm hoping its not the video card. any help would be greatly appreciated.

    leang

    edit: the green lines run vertically in groups of 4 and are broken like a dotted line. the groups of 4 repeat itself across the entire screen. also, swapping harddrives gave me the option of running the Pre-boot System Assessment which is running as i type. as soon as i get results, i'll repost.
     
    Leang, Sep 25, 2007
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  2. vespoli

    vespoli 402 NBR Reviewer

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    What happens if you run the laptop off an external display?
     
    vespoli, Sep 25, 2007
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  3. Leang

    Leang Newbie

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    hm i've never actually tried pluggin in an external display. as soon as the test is done, i'll plug in a moniter and see. lol, i should have thought of trying that. the memory test will run for another 30 minutes or so though. thanks for the suggestion.

    edit: tests completed. everything passed and no problems were found. also, plugging in an external display proves that the screen is not the problem as the glitch appears on the external as well. i will test the ram next by taking one out and turning it on, then swapping and trying the other.

    edit2: the ram is not the problem either. 2 sticks or either stick alone still causes the glitch and hang. so that rules out the lcd, the harddrive, and the ram. is there a way to test the video card?
     
    Leang, Sep 26, 2007
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  4. Dell C.A.

    Dell C.A. Company Representative

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    This is John at Dell headquarters.

    If you see the same graphic anomolies through the external video and the LCD itself, and you have also swapped hard drives, there really isn't anything else that it could be other than a problem with the graphics chipset. It looks like that needs to be replaced...

    If you need any help with this, let me know.

    John
    Dell Customer Advocate
    [email protected]
    'ATTN: John'
     
    Dell C.A., Sep 27, 2007
    #4