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    laptop shuts down but not overheating max gpu temp 77c and max cpu temp 81c

    Discussion in 'Dell' started by usman999, Sep 15, 2014.

  1. usman999

    usman999 Newbie

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    Hello I hope my issue gets solved from here.First of all my laptop specs are:

    Dell n5110 15r

    i7 2670qm

    nvidia gt525m

    6 gb ram

    640gb hdd

    15.6 inch

    windows 8.1 x64

    Plz read the post fully in order to understand the problem.The laptop is now 2 years old.It was running fine and suddenly one day it turned itself off and after 2-3 seconds it powers up automatically and windows boots normally.First I thought it was a power issue so i replaced my Dell 130W charger with a new charger also 130W.Hopefully the problem was solved and my lappy ran fine for 2 weeks but suddenly it started to shut down playing games.But this time around it didn't powers on itself automatically.Pressing the power button after it turns off powers up the lappy and windows just boots normally like nothing happened. Then the first thing that comes in mind is overheating but i doubt since i cleaned the heatsinks myself and also replaced the thermal paste with a new one.Anyway I downloaded temp monitoring software and the max CPU temps were only 81c and max gpu temps were only 77c.Now these temps are absolutely fine.Then i thought it was the game itself so I ran 2-3 different games and it happens but its not overheating.Sometimes it happens after 5-10 minutes and sometimes i can play for 2-3 hours straight without any shut downs.Windows 8.1 was installed since 6 months and was running absolutely fine up until now.So the next thing i factory restored my laptop,formatted the whole data and installed windows 7 x64 which originally shipped with and i installed all original drivers which came with the CD.The problem is also happening in windows 7.I am not using any third party antivirus software.The thing is when I am playing games the in game character starts moving forward like im pressing and holding that key and then after 2-3 seconds it shuts down.In short I knew the lappy is going to be powered off because the in game character starts moving like im pressing and holding that key which i am not and then bam it powers off.No BSOD or any error comes.I checked windows events and it states (event 41) the computer restarted without cleanly shutting down first.All bug codes are 0.Also i removed battery and plugged in directly but same thing happens.

    Plz note that im using latest BIOS which is a11.I am really running out of ideas here.Some games I play the most are counter strike global offensive on steam and mass effect 2 also on steam.
     
    usman999, Sep 15, 2014
    #1
  2. James D

    James D Notebook Prophet

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    Obviously a hardware problem. Motherboard failure looks to me. GPU is soldered so its heat goes directly to board.

    Try not to write a book next time if you can shorten it to a post.
     
    James D, Sep 15, 2014
    #2