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    need a supv from executive escalations to get ahold of me

    Discussion in 'Dell' started by Boo Boo, Nov 13, 2008.

  1. Boo Boo

    Boo Boo Notebook Deity

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    had a system replaced, and the rep who did it did not give me what i submitted. i was not told it would be different and they flat out lied to me. and refuse to have a supv call me.
     
    Boo Boo, Nov 13, 2008
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  2. asurania

    asurania Notebook Guru

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    file a BBB complaint it will get you hold of executive esclations
    www.bbb.org

    does take a week or two before they contact you
     
    asurania, Nov 13, 2008
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  3. Boo Boo

    Boo Boo Notebook Deity

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    done that but the rep has lied to me and wont get me her supv
     
    Boo Boo, Nov 14, 2008
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  4. zfactor

    zfactor Mastershake

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    lol call back and talk to a different escaltions rep and dont take no for the answer do not give any info other info to the cust service person other than you want escalations.. PERIOD.. be calm but firm dont even tell them the situation dont give them your info either just tell them you WANT escalations.. this way once you get a rep they will be different than who you have been dealing with and hopefully they can try to straighten it out
     
    zfactor, Nov 14, 2008
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