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    need replacement?

    Discussion in 'Dell' started by beggerboi, Dec 27, 2011.

  1. beggerboi

    beggerboi Notebook Enthusiast

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    Hi guys.

    So around 8 months ago i bought an alienware m17x, with 5870m as gpu. Since 3 months ago, every once in a while when the gpu is under load, it would just freeze and display a strip lined screen and must be restarted.

    Lately, that occurred more and more often, up to 7 to 8 times a day =/

    I had tried a clean reinstall of windows 7, updating to the latest drivers, but it didnt help the problem. So i concluded that it must be hardware that is causing the problem.

    So i am wondering, will i be able to get a dell guy to come replace the gpu for me? Since its not like the gpu is permanently fried, and the blackouts only happen every couple hours, how will i be able to prove that there is something wrong with my gpu?

    All advice appreciated!
     
    beggerboi, Dec 27, 2011
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  2. khetik

    khetik Notebook Deity

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    As long as you have the appropriate valid warranty, you can call dell and take it from there. I don't see any reason why they wouldn't help you out.
     
    khetik, Dec 27, 2011
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  3. beggerboi

    beggerboi Notebook Enthusiast

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    called them, they said they would come over and replace it with another 5870, probably refubd =/

    thanks for your advice
     
    beggerboi, Dec 27, 2011
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