The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    one of my Keys popped off and broke.....

    Discussion in 'Dell' started by Ep41382, Feb 5, 2008.

  1. Ep41382

    Ep41382 Notebook Enthusiast

    Reputations:
    0
    Messages:
    41
    Likes Received:
    0
    Trophy Points:
    15
    is it covered under my warranty? I purchased a 2 year, next day business warranty. Is it cover? How do I go about getting it fixed? Sorry if this is a newb question, but this is my first laptop. Thanks
     
    Ep41382, Feb 5, 2008
    #1
  2. proficio

    proficio Notebook Guru

    Reputations:
    21
    Messages:
    68
    Likes Received:
    0
    Trophy Points:
    15
    Yes, if you still have warranty, call technical support. If you're past warranty there is an out of warranty repair service and there is a spare parts department where you could order the parts you need if you want to install yourself.
     
    proficio, Feb 5, 2008
    #2
  3. SmoothTofu

    SmoothTofu Inspiron 1420 Owner

    Reputations:
    64
    Messages:
    1,481
    Likes Received:
    0
    Trophy Points:
    55
    It should be, just give Dell a call and say one of your keys popped off for no reason. They'll probably send you a new keyboard through the mail.
     
    SmoothTofu, Feb 5, 2008
    #3
  4. MonsPubis

    MonsPubis Notebook Consultant

    Reputations:
    2
    Messages:
    118
    Likes Received:
    0
    Trophy Points:
    30
    Really? What were you trying to do? It is extremely hard to pop a key and break it. You'll have a tough time explaining to Dell what you did!
     
    MonsPubis, Feb 5, 2008
    #4
  5. Ep41382

    Ep41382 Notebook Enthusiast

    Reputations:
    0
    Messages:
    41
    Likes Received:
    0
    Trophy Points:
    15
    new keyboard on the way....thanks for the help.. btw, dog jumped on keyboard...heh..
     
    Ep41382, Feb 5, 2008
    #5
  6. hydra

    hydra Breaks Laptops

    Reputations:
    285
    Messages:
    2,834
    Likes Received:
    3
    Trophy Points:
    56
    Dell sent me new keyboard under warranty. The keys have corners that can catch a finger and pop off. My WASD keys take a ponding ;)

    Dell will send you instructions and a tool for removing and replacing keyboard.
     
    hydra, Feb 5, 2008
    #6
  7. sonicwind

    sonicwind Notebook Evangelist

    Reputations:
    42
    Messages:
    644
    Likes Received:
    0
    Trophy Points:
    30
    the R key on my first XPS M1530 just popped off while I was typing normally. It was very strange. A tiny metal post on the keyboard frame had snapped inexplicably. Dell sent me a new keyboard next day. I also noticed several other keys appeared to be loose. I think there was something defective with that keyboard or it had been dropped before assembly or something.
     
    sonicwind, Feb 5, 2008
    #7