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    please help me with touchscreen troubleshooting.

    Discussion in 'Dell' started by aggro, Dec 10, 2014.

  1. aggro

    aggro Newbie

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    Hi. I posted about this in the dell support forums. But no one answered. So while searching for an appropriate place to post it, I found this site.

    I got an inspiron 11 4 days ago. I started noticing that sometimes the touchscreen wouldn't work correctly. Sometimes It takes a few taps to register a touch, other times it just quits working for a few seconds. This makes it hard to do anything, and makes it completely impossible to play any touchscreen games.

    After a couple days, I finally figured out that It was on battery power that I had the problems. When plugged in the touchscreen works perfectly.

    I have downloaded all the dell updates, and windows updates. I've also tried to turn off all the battery saving options I could find. Under power options advanced screen I changed every option to the same for plugged in and on battery. I turned off the option for dells power saving features. In device manager I took away windows ability to put usb hub asleep. There Is probably more I'm forgetting. Basically everywhere I seen a difference between battery and plugged in, i changed.

    It passes all the hardware checks, both through dell software, and on the bootup hardware check.

    So, Is there a setting I might be missing, or do you think this is a hardware problem?

    Please help. I use this in tablet mode 90% of the time. And returning it to laptop mode to use touchpad/keyboard, and not being able to play games on battery, just isn't acceptable.