quick i'm in dell chat.. anyone have any general questions?

if anyone has any general question i'll ask them for you. but i'll post what they say about delays.

 

Why is bluetooth NOT capatible with XP? Cause I ordered a Vostro 1500 with XP and it didn't say nothing. Now I find out yesterday it only works with Vista.

 

Ask if I would be able to get a refund on 1 of the 2 9 cell batteries I purchased because I don't like it's big size and would like to have a 6 cell. And also ask if it is true that they are no longer selling 4 cells for the XPS 1330

 

ok. i'm number 8 in the queue so when i actually talk to him i'll find those out for you

 

Ask if the headphone noise problem has been fixed yet

 

Why not buy a 4 cell ?

 

I just got in and asked that. She told me she wasn't aware of that problem. Somehow I get the feeling that Dell isn't either.

 

8:30:12 PM System System Roselin Thomas has joined this session!
8:30:12 PM System System Connected with Roselin Thomas
8:30:22 PM Customer Jacki hi
8:30:22 PM Agent Roselin Thomas Thank you for contacting Dell Customer Service Chat. My name is Roselin. How may I help you?
8:30:34 PM Customer Jacki yea i have a few questions
8:30:34 PM Agent Roselin Thomas Hello Jacki,
8:31:00 PM Customer Jacki well the esitmated ship date for my laptop is tomorrow and i've read that there have been a few delays regarding the colors
8:31:11 PM Customer Jacki i just wanted to verify if this has any effect on me
8:31:33 PM Agent Roselin Thomas I will look into this for you right away.
8:33:08 PM Agent Roselin Thomas Thank you for the verification.The records show that your current e-mail address is ***, is that correct?
8:33:12 PM Customer Jacki yea
8:34:53 PM System System Connected with Roselin Thomas
8:34:53 PM Agent Roselin Thomas The estimated ship date is 08/10/07. As per your delivery method, once the item ships it will be delivered to you in the next 3 to 5 business days.
8:35:33 PM Customer Jacki yea i kno. but is my laptop going to be affected by any delays concerning the colors?
8:36:53 PM Agent Roselin Thomas As of now i don't have any information which shows whether your estimated ship date will change.
8:37:34 PM Customer Jacki cool. ok do you know of any headphone noise problems in the 1520? has it been fixed in the laptops now being produced
8:37:43 PM Agent Roselin Thomas However following components" 15.4" LCD Bezel, Scarlet, With Camera, there is a short age.
8:37:57 PM Customer Jacki oh. ok..
8:39:46 PM Customer Jacki hello?
8:40:03 PM Agent Roselin Thomas Yes, Is there anything else I can assist you with?
8:40:10 PM Customer Jacki do you know of any headphone noise problems in the 1520? has it been fixed in the laptops now being produced
8:42:03 PM Agent Roselin Thomas I am sorry to inform you that I don't have information about this.
8:42:41 PM Customer Jacki ok. another question i have is why bluetooth isn't compatible with windows xp on the vostro
8:45:34 PM Agent Roselin Thomas Jacki, i suggest you may contact sales division, contact sales at 800-915-3355.
8:46:03 PM Customer Jacki i don't really feel like being on hold forever. it already took me awhile to get into a chat
8:46:39 PM Customer Jacki do you have the answer to any question regarding dells' laptops?
8:47:04 PM Agent Roselin Thomas I understand, however I don't have the relevant information to help you with this issues.
8:47:25 PM Customer Jacki why not? is it because i chose teh order status topic..
8:48:14 PM Agent Roselin Thomas I don't have the relevant information to help you with this issues.
8:48:24 PM Agent Roselin Thomas Is there anything else I can assist you with?
8:49:17 PM Customer Jacki if i were to get into another chat and choose a different topic other than order status would they be able to answer questions? or does everybody answer them all...
8:49:56 PM Customer Jacki ok maybe you can tell me if the 4 cell battery has been discontined for the xps1330
8:51:34 PM Agent Roselin Thomas J ackie, I am sorry to inform you that anything related to any kind of product, please contact sales division.
8:53:40 PM Customer Jacki wth.. you guys don't even have the answer to simple questions. i don't know how dell operates or w/e but i mean... it is your job. and you should at least be able to complete it
8:54:39 PM Customer Jacki well thanks for spellin my name right. and thanks for the... lack of help. why do you even take so long to reply? geez

five minutes later.....

Thank you for using Dell Customer Service chat to resolve you issue today. Please keep the chat window open at the end of this chat for an opportunity to rate our interaction through our instant survey. For referencing our interaction today you may use case # 171554051 . This case number holds information on our interaction today and will assist you with contacting Dell in the future.
8:57:40 PM Agent Roselin Thomas Sorry for the delay, the chat tool froze on me.
8:57:45 PM Agent Roselin Thomas Bye!
8:57:54 PM System System Roselin Thomas has left this session!
8:57:55 PM System System The session has ended!



hahahahah dell's own CSR's computer froze up hahahaha. wow i sure hope my lappy doesn't.

 

I kinda figured that.... Thanks for trying.

 

it was so freaking gay. a few times i was like... hello.. are you there? haha. seriously that convo could take place in about 4 minutes with a friend. yet it lasted from 8:30 to 8:55. ridiculous. and no probs.

 

What time zone are you at?

I keep trying to get into Dell chat and nothing pops up, it says the queue is closed or it may be after hours. It says it's closed after 5 for small business, which is not my case. I tried 15 min. before 5:00, and I kept refreshing it and nothing happened.

I don't know if I should keep trying right now, (8:15)

 

wow how convenient his computer froze at the most opportune time

 

i'm in EST. so it was 8:30 when i tried. and when i first opened it said i was the 15th person in the queue line. so you have to wait a bit more before you actually get to talk to them. i wouldnt waste my time again tho. she didnt kno jack.

 

Dang.. I keep trying but it doesn't even put me on queue.

I don't really have a lot of questions, I'm just going to try to get some compensation for my delayed order

 

Support is worthless. These people never understand you. If you talk to sales, they only care about getting your info and selling you crap. What cracks me up sometimes is when you chat with someone named "Kevin" or "Chris". I doubt there's many Kevins or Chris's in India.

 

Lately in chat I've been getting more and more Americans..american names at least. My last few attempts at checking my order status I've had Elizabeth once, and Kim twice. Sadly, Kim is a hardass and wouldn't give me any information because my name isn't on the account (used my mom's name). Last week, Rikus gave me all the info I wanted and more.

I really can't tell who's better to deal with anymore.

 

To the OP, wow, how nice of you to start such a thread. I'd rep you but I'm out for the day. Thanks for doing this, sorry it wasn't worth much.

 

ya i gota Jeff once, then the next name was some word you couldnt pronounce.

 

I must say, very nice thread

 

100% DITTO! As soon as I can rep again you will be repped

 

Hmm, you mean something like: "onomatopoeia"? I always have a tough time with that one (spelling and pronouncing)!

 

aww thanks for the rep guys. didn't know such a simple act could mean so much. i just wish i could have gotten more info out of them!

 

Well I believe the main reason why the agent cant answer your questions directly because 1st its possible that they dont handle those kind of problems. You might be calling for a different Queue, not all people know whats happening at Dell, specially regarding problems. If you contact the sales department be sure to ask regarding sales question, if your concern is regarding technical problems try to contact the tech support department so that your questions will be answered. The chat support reps are handling more than 1 cust at the same time thats why it will take time for them to answer all your questions. They are multi- tasking in short.

 

yea it's what i figured. thats why i asked if the reason i couldnt get any answers was because i chose the "order status" option.