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    quick question about grainy screen replacement

    Discussion in 'Dell' started by dogfishhead, Nov 1, 2007.

  1. dogfishhead

    dogfishhead Newbie

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    i'm getting ready to order a vostro 1500 and i was wondering if i had to purchase any on-site service or warranty in order to be able to get a tech to come and replace a grainy screen (if i was unlucky enough to get one that is). If so, which one do i need to get?
     
  2. mtv2004

    mtv2004 Notebook Evangelist

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    lol, why did you have to make a grainy screen post? I just ordered a 1520 with 1440x900 screen and many have posted that this particuliar screen seems to be grain prone :D

    I hope i am not unlucky either

    but this is a good question
     
  3. bmcc

    bmcc Notebook Consultant

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    The way I understand it, from talking with a Dell rep, is basically this: The notebook has a 21-day, "No-Questions-Asked" return policy. This means that if you get a grainy screen, you can send it back for a brand new replacement (and possibly a better screen) for free, without any restocking fees up to 21 days after purchasing.
     
  4. dogfishhead

    dogfishhead Newbie

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    well... from what i've read on this forum, most people that send it back get the same grainy samsung screen they had in the first place. some have even had 5 replacements before they got an lg. then there were a few other folks that had a tech come to their homes and replace the screen on-site, and these guys are for the most part, the most satisfied with their replacement screens. i would like to avoid having to continuously send it back until i was lucky enough to get a non grainy replacement.