thiniking about replacing your xps 1530 screen. please read.

this is true story. Think twice before you exchange or replace your system. best thing to do is return and re BUY..

this is actual conversation on dell chat: enjoy.
8:18:40 PM
System You are now being connected to an agent. Thank you for using Dell Chat
8:18:40 PM
System Connected with XPSOTT Moshe_102437
8:18:45 PM
XPSOTT Moshe_102437 Thank you for choosing Dell and welcome to the XPS experience. My name is Moshe 134473. How may I help you? 8:19:38 PM
Customer . You can see the configuration of my XPS 1530. Ordered 1st :xps 1530 Dec 9th got it on Dec 19th returned on 20th "damaged".

Then Ordered second Xps 1530 Dec21st. got it on Jan2nd. called dell to replace my WSXGA+ LCD "was grainy and dim" got my first replacement LCD Jan 9th. well they send me WXGA 800X1280 rather than WSXGA+ 1680x1050.

called them again Jan9th. send me another LCD got it Jan 14th . again they send me WXGA 800X1280 . even though I've spent 80 minutes on the phone and got them to send me the XK309 LG 1050X1680.

8:19:54 PM
Customer . then They decided to send me a whole new computer .
8:20:13 PM
Customer . Guess what?I’m looking now online on the order for the new laptop. And the screen on the configurations of the laptop is wrong again.
8:20:20 PM
Customer . how is this possible????
8:21:15 PM
XPSOTT Moshe_102437 Don't know how the system got the wrong LCD 3 times.
8:21:30 PM
XPSOTT Moshe_102437 Please allow me a moment to read the case notes. 8:23:31 PM
Customer . My system has WSXGA+ they sent me twice WXGA. and now it shows WXGA+.
8:24:03 PM
Customer . I have paid 100 $ extra for this screen and I don't have it yet.
8:26:16 PM
XPSOTT Moshe_102437 I understand that this is frustrating. I do see that the wrong LCD was installed each time. I'm trying to determine why this happened.
8:27:32 PM
Customer . my original resolution should be 1050X1680. Every time they send me a screen with Max resolution of 800X1280. this is $ 100 cheaper.
8:28:56 PM
XPSOTT Moshe_102437 We did send the wrong LCD. I just don't know why. Please allow me 2 minutes to try to find out what could have happened with the 3 orders. 8:30:43 PM
Customer . this is good question. one time I have spent 80 minutes with Tecnician on the phone and he made sure he will send me the write one. part # XK309. well that not what the technician brought to my place to replac my lcd. just can't understand why...
8:36:02 PM
XPSOTT Moshe_102437 Thank you very much for waiting.
8:38:38 PM
XPSOTT Moshe_102437 I have discussed this issue with my supervisor. There is a possibility that 15.4WSXGA+ LCD is backlogged and our system is replacing with the only other LCD available which is the 15.4WXGA. I have been authorized to send you a replacement system with the correct LCD. I am aware that you already had this system replaced. 8:40:00 PM
Customer . ok. fine.
8:41:14 PM
Customer . but If I don't get the XK309. I will make a big deal about it.
8:41:18 PM
XPSOTT Moshe_102437 I do apologize for the mistakes. I believe this would be the best solution for you.
8:41:36 PM
XPSOTT Moshe_102437 I understand. I would also be frustrated. 8:42:03 PM
Customer . it will be two months... and hours on phone and chat.. my time is more important than doing this..
8:42:38 PM
XPSOTT Moshe_102437 I understand. This should have been setup correctly the first time.
8:43:17 PM
Customer . Also in the configurations i see something says Intel centrino... this is not true.. I did not buy Intel centrino...
8:44:04 PM
Customer . 1 310-9348 Intel Centrino Core Duo Processor this is not part of my laptop...
8:45:03 PM
XPSOTT Moshe_102437 Okay, let me verify that.
8:46:59 PM
XPSOTT Moshe_102437 I show a 223-3526 XPS M1530, C2D T7500 (2.2. 8:47:26 PM
Customer . yes but on the bottom in the config I see also the 1 310-9348 Intel Centrino Core Duo Processor
8:47:35 PM
Customer . I don't know why?
8:48:03 PM
Customer . this is how I see on line:
8:48:05 PM
Customer . 1 223-3526 XPS M1530, Intel Core 2 Duo Processor T7500 (2.2GHz/800MhzFSB, 4M L2 Cache)
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 310-8628 You have chosen a Windows Vista Premium System
1 310-9348 Intel Centrino Core Duo Processor
1 310-9764 DELL RESOURCE DVD,BACK-UP, XPSM1530
1 311-7822 3GB, DDR2, 667MHz 2 Dimm, for XPS M1530
1 312-0638 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS M1530
8:48:42 PM
Customer . just another mistake????
8:49:59 PM
XPSOTT Moshe_102437 I don't show the other part number on my list. Could be a mistake we made on your list. 8:50:10 PM
Customer . ok.
8:50:24 PM
XPSOTT Moshe_102437 But you will be getting the Core 2 Duo CPU. 8:51:20 PM
Customer . so you said the LCD will come with the laptop or shipped separately ..
8:52:35 PM
XPSOTT Moshe_102437 It will be with the notebook. We are sending you a new computer. 8:52:49 PM
Customer . thanks..
8:55:07 PM
XPSOTT Moshe_102437 Okay. One moment please while I complete the case and dispatch. I will provide you with the reference numbers once I complete. 8:55:24 PM
Customer . can you please tell me what is the part # of the screen?
8:56:55 PM
XPSOTT Moshe_102437 Sure, the panel is RW985.
8:57:32 PM
XPSOTT Moshe_102437 We also have Y274C for the 15.4WSXGA+. 8:58:00 PM
Customer . do you have XK309
8:59:06 PM
XPSOTT Moshe_102437 I'm checking on that number. One moment.
9:00:16 PM
XPSOTT Moshe_102437 Yes, we do have that part number listed. 9:00:45 PM
Customer . I would like to have it please.
9:02:31 PM
XPSOTT Moshe_102437 We do have it available. I will make a note of the request but I cannot guarantee that you will receive that specific LCD. 9:02:44 PM
Customer . ok thanks.
9:05:42 PM
XPSOTT Moshe_102437 Your case number is ??????????????????. Your dispatch number is ????????????????.
9:06:02 PM
XPSOTT Moshe_102437 I have added the request for the XK309 LCD. 9:06:12 PM
Customer . thank you.
9:06:42 PM
XPSOTT Moshe_102437 You're welcome.
9:06:52 PM
XPSOTT Moshe_102437 Is there anything else that I can help you with today? 9:06:59 PM
Customer . no thanks.
9:07:16 PM
XPSOTT Moshe_102437 Thank You for choosing Dell XPS Hardware Warranty Chat Support Customer .. Have a good night.

 

i dont get it. They sent you a wrong screen?

 

yes twice. they opend my 1 week old laptop twice and installed wrong screens...

 

maybe you said 1050 x 1680 and not 1680 x 1050? So, they thought it is 1280 x 800? Just a guess...

 

I shouldn't have to say anything. they shouldn't ask me anything except my service tag number or order number to find my system configs.
when they send you a replacement. they will look at your configs and send you the part that you have on your system.

like I said I spent hours on the phone to get this right..he promised to send me the "XK309" it never even come close to the resolution of that part #.
if i have not seen my exchane order online I beleive I would got the wrong laptop again. syaing that, I don't think I will get it anyways.

 

I made a request for the XK309, the tech entered it. Then later that night someone else cancelled and supposedly reentered the order for the Samsung, except that order was in some hold state, because they never even sent that. Later a tech said "It was cancelled because the customer is not allowed to request a specific part number." Nobody contacted me to let me know there was any problem, they just made changes and eventually canceled the order and I only found out because my "next day" service hadn't been done after 3 days.

 

Wow, I'd feel frustrated :S , Mind you the person you chatted to online seemed very nice and helpful. She also acknowledged that they made mistakes.

 

at least the problem got solved

 

I am in the same situation as Sonicwind above. Nasty looking screen installed in my 1530, asked for the XK309 screen, first tech agreed to send it out, mysteriously canceled and replaced with an order for another Samsung screen. I spoken with six techs, 2 customer care reps, and 1 spare parts tech to try and get this resolved but no luck. Given this, some of the stories I have read about on site techs and their screen swapping abilities, I have made up my mind to send my notebook back. I'm not even sure if I want to get a replacement system. All this time and effort to fix these problems isn't worth the price I paid.

 

I don't understand your concern about Centrino. If the laptop has an Intel CPU, an Intel chipset and an Intel Wifi, it qualifies as a Centrino platform. A Centrino laptop can have a Core 2 Duo CPU. There is nothing wrong about that. However, I'll concede that is incorrect to refer to a Centrino CPU, since Centrino refers to the platform, not the CPU. The Core 2 Duo CPU's in Centrino laptops are exactly the same as in non-Centrino laptops.

http://en.wikipedia.org/wiki/Centrino

 

Say the screen resolution correctly (horizontal x vertical) and maybe they'll get it right.

 

you guys are missing the point. the point is Dell is not getting it right, why anything has to be diffrent from my original configs. they have it . it is as easy as "copy, paste". the mention of Centrino. was just to tell the rep "see, you can't get it right"..

horizontal x vertical or vertical X horizontal or not at all. I was really upset and miss typed. this chat you are reading is one of many. and hours on the phone.

FYI. Even though the tech said that they will send second screen. I talked to them today and they said. NO. they will send me only the laptop with the right screen.
why should I believe that . I have no choice. I will see next week. I'm 100% sure it's not WSXGA+.

Please put your self in my place. what would you do?

 

dvmxps1530, thanks for sharing your story. I am now more convinced then ever that I will never buy a Dell product.

 

It did convince me too.

 

I just want to say I hope they will be able to change your minds in the future... I too ended up returning my m1530 as have many others on this forum. Maybe its too much to hope for, but I really liked the machine.. except for that damn screen

 

update........
Dell now is sending me "shipped' a laptop with the wrong screen. WXGA+. I should get it tomorrow. but there is no extra screen like they promised me. I just found out that there is another system in production for me with the correct configs including the WSXGA+ screen..
So I will have 4 laptops and 2 screen in 6 weeks.. this is a record. this should be a new thread..

 

I think you're the only person I've seen refer to screen resolution this way. Why?

 

I have problem adjusting to write from left to right. in my homeland lamguage we write right to left..
I do lots of this mistakes. just matter of time.
my english speeking wife call it "CUTE".

 

I got the crappy Samsung screen first. Next they sent a new laptop but with wrong resolution. The 3rd came today but with another Samsung. I decided to keep it, it is way better than the last one. Originally a tech was supposed to come and replace with the LG I called Dell about, then a mysterious shortage made it get canceled.

 

You wanna send me one of those screens. I dont think they will notice. Just be like it didnt come with a screen. I'm sure it has happened to people. A non graniny one please, haha.

Having almost the same problem on my 3rd laptop should be here tomorrow. Hopefully after 5 weeks i will have a nice laptop.

 

And that is the typical Dell experience right there. I have been through several just like it. Sorry to see you troubles, hopefully they will get it resolved this time around , keep us updated.

 

dvmxps1530, how did things turn out?

 

I am on my fifth "replacement" because they continue to send me incorrect configurations. Don't think your alone in this boat.

 

No more Dell. No more xps 1530 for me. they just couldn't get it right and I fed up with them. i started have an ulcer again in my stomach after it healed because the stress they put me through every time I talk to them. two months on the phone and chat log, and no cure.

So I'm still using my old compaq 2100 for now... I'm looking for a good deal on other brands.

I hope this huge unpleasant and unfortunate experience doesn't happen to anyone else.

 

Sorry to hear that, but I'm not surprised really. I actually had an XPS 1530 on order, but quickly canceled it when I started reading about all of the problems with it.

This is the notebook I'm thinking about getting now, it will be out next month, check it out here.

http://forum.notebookreview.com/showthread.php?t=210426

 

Looks good to me. I'm waiting also for the aleinware 15.4" new laptop.. I know it migt be over priced but I will wait and see..

 

That sucks so bad man...
I'm scared to order one.
But if I get one, and it's perfect man I'll be stoked.

I do agree that Dell need to pick up their game a bit.