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    unidentifyed order?

    Discussion in 'Dell' started by vitog123, Mar 5, 2008.

  1. vitog123

    vitog123 Notebook Consultant

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    does anyone know what this could be?

    1 TJ210 Service Kit,Hard Drive,100GB 7.2K,Dell Media Direct,9400 $202.95

    I havent ordered anything, but i did just get a warrenty replacement pc (a 1720) about a week ago.

    I got home today and there was a DHL slip on my door and now that order is on my account page @ dell.com.
     
    vitog123, Mar 5, 2008
    #1
  2. Doobi

    Doobi ToughBook DeityInTraining

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    Looks like its a hard drive kit. Might suggest you call Dell and make sure you were supposed to get that...
     
    Doobi, Mar 5, 2008
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  3. vitog123

    vitog123 Notebook Consultant

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    well i got the package today, it was my old e1705 repaired and sent back to me.
    so now i have a e1705 and new 1720 and i dont know how that happened. lol
     
    vitog123, Mar 6, 2008
    #3
  4. nizzy1115

    nizzy1115 Notebook Prophet

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    You best contact them so you dont get charged for it.
     
    nizzy1115, Mar 6, 2008
    #4
  5. stevey5036

    stevey5036 Notebook Evangelist

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    Haha! I love how Dell makes these mistakes! A similar thing happened to me where they sent two replacements for my 1530 instead of one.. There is some serious miscommunication between the staff at Dell.
     
    stevey5036, Mar 7, 2008
    #5
  6. pardes3

    pardes3 Notebook Evangelist

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    did u end up keeping them both ?
     
    pardes3, Mar 7, 2008
    #6
  7. stevey5036

    stevey5036 Notebook Evangelist

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    I don't know if you were referring to me or not.. but yeah I still have both.. and I'm not going to send any of them back until I get the correct replacement from them. I am on number 6...
     
    stevey5036, Mar 7, 2008
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  8. andyasselin

    andyasselin Notebook Deity

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    It not just dell that does other company sent me a replacment laptop and the old one back they never ask me to ship anything back and it was big company it seem alot big company don,nt commicated between diffent parts of the company
     
    andyasselin, Mar 7, 2008
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  9. nizzy1115

    nizzy1115 Notebook Prophet

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    I'm telling you they will charge you. Call them asap.
     
    nizzy1115, Mar 7, 2008
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  10. vitog123

    vitog123 Notebook Consultant

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    thanks for all the responses... i have stopped getting those letters from dell asking me to either send back or pay for the replacement so i guess ill wait and see if anything else is sent.
     
    vitog123, Mar 7, 2008
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  11. nizzy1115

    nizzy1115 Notebook Prophet

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    Call them to make sure. They can charge your account for the amount if you don't return it.

    Still, you MAY end up with 2 laptops, but its best to make sure they don't want anything back. When you call take note of who you talked to and the date and time and what was said in the conversation just in case you have to rely on it later.
     
    nizzy1115, Mar 7, 2008
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  12. vitog123

    vitog123 Notebook Consultant

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    thanks for the advice.. much appreciated.. im calling them tomorrow, i sent an email this morning but no response.
     
    vitog123, Mar 7, 2008
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  13. vitog123

    vitog123 Notebook Consultant

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    ok so today i wake up and go outside and on @ my front door is another package from DHL.
    Weird because DHL supposedly only delivers on Saturday by special request.. or so ive heard...

    Anyways, i just received a brand new 7200 rpm 160gb hard drive..

    something weird is going on.
     
    vitog123, Mar 8, 2008
    #13
  14. nizzy1115

    nizzy1115 Notebook Prophet

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    Did you call them yet?
     
    nizzy1115, Mar 8, 2008
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  15. vitog123

    vitog123 Notebook Consultant

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    i called and im waiting for a call back from a supervisor.. ive only talked to dell "india" so far..
     
    vitog123, Mar 8, 2008
    #15