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    vga or monitor defect

    Discussion in 'Dell' started by tiga_munti, Jul 21, 2007.

  1. tiga_munti

    tiga_munti Newbie

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    help people... does anyone had exprienced something like this (please read below) with your Dell laptop?

    *** 2 permanent lines appearing in your dell laptop monitor, magenta and cyan in color... i am suppecting the vga is already defective... what do you think? can it be fix? Pleasse advise...

    FYI...trying to get hold of CS but they are asking for a fee... wow... :eek:

    Dell inspiron 9300
    with NVidia GeForce Go 6800.

    Thanks...
     
    tiga_munti, Jul 21, 2007
    #1
  2. chuck232

    chuck232 Notebook Deity NBR Reviewer

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    I believe this is the screen defect that Dell publicly admitted and are fixing for free.

    I think the Support guys will probably know what you're talking about immediately as this was a big issue.
     
    chuck232, Jul 21, 2007
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  3. tiga_munti

    tiga_munti Newbie

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    Thank you for this info... more power to you....
     
    tiga_munti, Jul 22, 2007
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  4. Dell C.A.

    Dell C.A. Company Representative

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    I’m at Dell Headquarters in Austin, Texas and I just found this thread. If you still have yet to get this resolved or you weren't able to with our phone support, feel free to contact me and I'd be glad to help. Do test it with an external monitor first though just to make sure it isn't the video card.


    Neil
    Dell, Inc.
     
    Dell C.A., Jul 25, 2007
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  5. tiga_munti

    tiga_munti Newbie

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    Hi Neil,

    just tested my laptop with external monitor just as you advised and the two lines was not present on the external monitor. I guess that confirms it was a monitor problem... see attached photo of the laptop screen and LCD monitor screen. please advise what to do next... thank you...
     

    Attached Files:

    tiga_munti, Aug 15, 2007
    #5