Problems? See this thread at archive.org.
To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesnt seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so its off to the phone. My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again. Now I try the chat system here is what I got from them.
05/27/2010 02:33:26PM Agent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69"
05/27/2010 02:33:48PM Agent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"
While Im chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didnt have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available. I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent. Dell has just lost a long time customer. If anyone knows any phone numbers that might help me out thanks in advance.
warranty extention PROBLEM
Discussion in 'Dell' started by bikerboy94, May 28, 2010.
