who got back the most from dell?

yes yes there are a bunch of threads on how much credit did you get, etc.

i want to start a thread to see how much in credits, coupons, assets, etc dell gave people. maybe we can find a limit...like a threshold or something. please also post how much you paid for your laptop without any of the added compensation. i'd like to start up a list on here.

for example...starting with me:
$100 credit
$140 credit
$100 coupon
Free Next Day Shipping ($69.00)
Free Belkin 15.4" Notebook Sleeve ($30.00)
Free Interlink Electronics BT Remote ($59.00)
Free Logitech VX Nano Mouse ($69.00)
My total in assets/compensation: $567.00
Total price of laptop BEFORE assets/compensation: $1435.31

(all prices are in USD. they may have been converted from posts).
name - laptop price - value of assets/compensation
flamenko - $1454 laptop - $2005
pragun - $1435 laptop - $567
dajoip - $1554 laptop - $313
Jovan - $1401 laptop - $268
jt72978 - $1298 laptop - $219
xScorp1on - $1400 laptop - $119
Kash76 - $1900 laptop - $75
Durmat - $1265 laptop - $40

 

I got a $50 credit and Free Next Day shipping so far... the original ESD was and still is 8/16, so I haven't had a delay notice yet.

How'd you get that much??? Did yours get delayed like 3 times?

 

no just once. i ordered on july 9th and it went into shipping today. how much did you pay for your laptop before your credit, mind sharing?

 

Oh wow... that's quite a long wait.

It was $1400ish after a $300 coupon. 17" (1920x1200), 2.0ghz, 2GB RAM, 8600MGT.

 

i got free next day shipping and a printer

 

Geez how did you guys get all that stuff?! Teach me

 

how much does the printer cost

 

Yes please share your knowledge. Today in online chat I was offered $50 and then later $25 and nothing with two phone calls. I ordered a $1900 1720 and they won't budge for me!!

 

I would gladly have my order delayed to get all that stuff. But yea I actually had some luck with getting some compensation for my sister and my girlfriend. While in chat I was able to get a 50 dollar coupon for both of them. Then a little later one of the case managers called me and offered me a 100 dollar coupon and which I took it. Then with the other laptop I e-mailed them since one of the CSRs e-mailed me and offered me a 100 dollar coupon. So Its good that they offered some sort of compensation but I wish it was credit. Does anybody know If my girlfriend and sister would receive both the 50 dollar coupon and the 100 dollar coupon?

 

@Kash76, I've been waiting since July 9th. I'm pretty sure they'd be a lot more lenient on me than they would on an order placed on July 31st. I was able to request things in thru the boxing stage. Give it more time.

@ike2187, i don't think they can get both. initially i was promised a $25 AND a $100 coupon only to receive a call later that I could only get one of the two. to solve things i called in and requested them just change it to credit because otherwise i wouldn't be getting all that i was promised.

 

Woulda repped pragun for stickin' it to the man, but looks like I already repped him recently. (Hint, hint, pragan ) See my sig for my stats. I'm glad this thread hasn't been hijacked by the holier-than-thou types who assail posters for daring even to complain about Dell delays, much less ask for compensation. Dell's entire pricing scheme is designed to confuse customers and take advantage of the less informed ("well, the C2D computer is $1400, but the Pentium III computer is $1399 AND Dell says it's $500 off, so it must be the better deal!"), and I have less problem fighting them to get something back than I do with virtually any company.

I've obtained a couple minor credits through chat sessions; the first was right after I ordered, when I noted my annoyance at the fact that the ESD was 8/16 before added to the cart but 8/21 after. I asked for the IR remote and was actually promised a $15 credit instead (of course, now I still want the remote ) The second was when Dell introduced the new coupons last week- there was a brief window last Weds night when Dell's coupons had increased from $300 off to $325 off but they hadn't yet egregiously raised base prices, which they did Thurs morning. I essentially asked for a "price match" and got it.

I'm happy enough with my paltry $40 in credits considering a) that I got what I think is a very good price to start with and b) that I'm in build stage now. I can't help but agree with ike, though, that I'd be happy to wait another couple of weeks for a couple hundred bucks off

 

System 1 -XPS M1330
List Total w/tax =3712Cdn
Total Paid w/tax = 1560
Total Saved = 2152

Reasons:
Dell Mystery Coupon Daze Coupon -50%
Comp Upgrade Processor (1.8 to 2)
Comp Upgrade of OS (Premium to Ultimate)
Comp Upgrade of Warranty (NBD to 3Yr Cplt Cr)

 

wow! very nice flamenko

 

Tx...There were alot of cancellations involved and alot of time on the phone with several different Reps (Im gonna guess at over 20).

My processor upgrade came from Dell Online india, Ultimate from another Spvr Dell Online India and the rest from CSR Manager here. Tx All!!!

 

i'm guessing it was your 50% mystery coupon that sparked dell's desire to cancel your order?..like..."how can this be so cheap! something must be wrong...pricing mistake...let's cancel." anyway glad you're getting it now =) and with lots of good stuff; you deserve it.

 

Your exactly right...

 

I just chatted again, they didn't offer me anything. I requested that a case be opened and a manager call me. We'll see what happens.

 

My order was not delayed and all i got was Free free next day shipping, 100 dollar gift card, free Targus Messenger Notebook Case ($39.60), Free ExpressCard Media Remote for Bluetooth-enabled Notebook (59.00)

 

Details please. Were you offered a free bag when you ordered? All of it after you ordered and complained about something, etc?

 

Please be more specific how you got all that. I ordered mine a week before yours with similar specs and I still don't have mine.

 

No i just simple asked

 

I keep asking and they all hate me

 

I chat or call once a week with Dell Customer Care. I really try very, very hard to be polite even after they tell me things like: "I will expedite this order for you," "I will personally take ownership of this order," " I will have a supervisor call you in 15 minutes," and the best one of all "I will upgrade you to next day shipping." Funny because I had no choice when placing my order bu to use the next day shipping and pay for it. LOL

BTW - None of what they say they ever seem to follow through on. What does "expedite" mean? What does taking "ownership" of my order mean? I've never been called by a supervisor as advised. Oh yeah, they never reply to my e-mails either even with a issue number.

Oh well! LOL

 

I'm very curious as to how the conversations went for the people who got credits/goodies after ordering but without any major delays. Did you make any pretense of having a legitimate grievance or did you just say, "I'd like x for free, please?" If it's the latter, nothing wrong with that!

 

This was my orig information:

System 1 -XPS M1330
List Total w/tax =3712Cdn
Total Paid w/tax = 1560
Total Saved = 2152

Reasons:
Dell Mystery Coupon Daze Coupon -50%
Comp Upgrade Processor (1.8 to 2)
Comp Upgrade of OS (Premium to Ultimate)
Comp Upgrade of Warranty (NBD to 3Yr Cplt Cr

Now...I just got off the phone with Dell again. I thought I would try and get a 4 and 6 for a 9 cell because I really need a smaller battery. The girl was very nice and after about 10 min came back and said she couldnt get me a 4 cell because its not in the order system yet. She was apologetic and asked if I would be happy with a 200 credit to my MC right now. Of course i said. She said, that way, I could just order a 4 and 6 and have a bit of a bonus for my troubles.

So now....

System Value with Tax - 3712cdn
My FINAL Price 1360
Total savings 2352.

Lesson learned by me....Its never too late to be nice and just ask.

 

that's very sweet, flamenko. i'll update the orig post in a little while with your updated info

 

oups for the topic my laptop price is $1401.10

 

I received a $20 discount (to negate the price increase of the colored lids), $100 Dell Dollars, free next business day shipping, the IR media remote, and a $75 credit since my order was shipped 1 day late.

Oh yeah, they also initially sent me the IREXT Wireless Infrared Remote Extender set (mistakenly, instead of the IR remote). I don't need or want this item, so I'll probably sell it. However, it is worth $33.99 on Dell.com.

 

I ordered my 1721 on 8/7, received it on 8/14. So...no delay. When I ordered it, I asked for a $50 credit and free overnight Fedex shipping, they said ok.

Laptop arrived as planned on 8/14 (my original ESD was 8/23 I think) so I was really excited that it came early. BUT....when I booted it up, there was all sorts of problems with it - I spent 8 hours working on it, reloaded OS, etc...still problems...so they are sending me a replacement.

I chatted today with a CSR and complained and he said "so, you want to know when the new pc will arrive, correct?"....ummmm YEAH...plus I asked them to compensate me for my time and effort. Without hesitation, he offered me a $100 credit on my Dell account. I said ok

So, in a nutshell, I got a total of $150 off and free overnight shipping (although it was sent on a Friday and didn't get to me until Tuesday). I ended up paying 1100-something including tax for the laptop (specs below) - I got the 3yr service plan:

Inspiron 1721, AMD Turion 64 x 2 TL-60 (2.0GHz/1MB)
Jet Black Color with Matte Finish
2GB, DDR2, 667MHz 2 Dimm
Glossy, widescreen 17.0 inch display (1440 x 900)
ATI RADEON Xpress1270 256MB HyperMemory for Inspiron 1721 (Integrated)
160G 5400RPM SATA hard drive
Microsoft Windows Vista Home Premium Edition, English
8X DVD+/-RW Dual Layer Drive
Dell Wireless 1505 Wireless-N Mini Card
Integrated 2.0M Pixel Webcam
85 WHr 9-cell Lithium Ion Primary Battery, for Inspiron 1721
3 years complete customer care - lojack, accidental damage protection, 3 yr next day service plan.
Original Price: $1850
Coupons/EPP Discounts?Miscs: $1298
$150 Credit to my Dell Account: $1100-something with tax

 

Ok well... I still cant believe this myself so...Ill explain. I just got off with Dell again. I had two issues. or so I thought. First my HDD light wouldnt come on and then I thought my DVD was a bit loud.

I called Dell Canada just to clarify that and the concern that, if I have any probs the policy is still in place for an exchange system. Don't get me wrong, I love this system but am very coherent on what can happen.

Myself and this CSR got onto the converstaion as to how Dell may have taken too bit of a bite too soon with the restructuring of more than one system.

So..Im about to get off and she says wait a minute. A few seconds later she says she'd like to offer me a peripheral for being so patient with Dell. We ended up discussing the merits of this and what I would possible select for the next few minutes. She finally suggested a monitor and I fell out of my chair when she directed me to this!!!

http://accessories.us.dell.com/sna/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=320-5629

Yes its not the best or biggest but....its like when someone offers to buy you a drink. It just goes down that much better because ITS FREE!!!!

So....if Im allowed to include this in my total comps for this system we are now at...

System 1 -XPS M1330 w/ SEWFP198 19" Wide Screen Monitor
List Total w/tax =3973Cdn
Total Paid w/tax = 1360
Total Saved = 2613

Reasons:
Dell Mystery Coupon Daze Coupon -50%
Comp Upgrade Processor (1.8 to 2)
Comp Upgrade of OS (Premium to Ultimate)
Comp Upgrade of Warranty (NBD to 3Yr Cplt Cr)
Refund 200 for Battery Discrep
Comp Monitor for Good Cust Svc

Oh by the way...she laughed about my probs because, the HD light isnt up there with the BT light, its down by the audio inputs and the sound was normal for such a drive...duuuh

 

I envy you...

 

Im still stunned over this one. I have dealt with this company for many years, but, I really never expected this.

Its like my accounts been flagged with a smiley face!!!

I think I better stop now though..

 

Starting price was 1699.
$300 Coupon
$200 credit
$150 credit
$70 NDS free
Final price $1049

I placed my order with the $300 coupon on July 19. On July 21 it was miraculously cancelled, I complained and recieved a $200 credit because when I resubmitted my order my ESD went from 8/7 to 8/17. Then I recieved a $150 credit after a ESD delay from 8/17 to 8/23 (I turned down the $39 bag). ANd then I called and asked for a shipping upgrade because the shipping delay is cutting it very very close to the start of the fall semester at college (8/25).

 

Maybe because my order is an EPP order they like to crap on me?

 

Do they give any compensation if you're from Canada?

 

I'm starting to think the same, they were so hard to work with just to get my price down to $1935 (after $200 credit back to DPA after order ships) and the 6 cell. I tried to get the bag which is offered free through all divisions and they said they can't abuse the concession system. It's rediculous.

 

Man I don't want to believe you even though I know you're being honest...It just makes me sick lol but CONGRATS!!

 

thanks for confirming that i'm not alone

 

yay i called in today and got that new Logitech VX Nano mouse for free! Now to save my coupon for something else..lol.

 

a week after i ordered and went on dell chat , the lady told me the problem, and gave me a free carrying case for the long wait time (sept 6).

 

That's it? You got ripped. Some people get that without even waiting.

 

Did anyone get free warranty out of dell, preferrably the Complete care? I don't know if they do ever give out free warranties, but one of the member in this forum, I think it was flamenko but can't be too sure, suggested that the easiest free item to get out of dell was extended warranty. If this holds true, I'd love to try it out because I had to sit through the delay of my midnight blue. Thanks guys

 

OY! Id be happy with the laptop I paid for on 7/23! I just found out thru the 800 number that my computer isnt in any stage of production, its in PRE freaking production! Edd of 8/28, delayed from the original of 8/6. I call and get on hold for a next avil rep for 3 1/2 hrs.....only to email and get a response out of a can . I emailed back and got a personal case mgr who simply said he was very sorry , they are working very hard to fulfill my order and have a nice day. I work for a living and cant afford to be on hold with dell for the rest of my life, how the heck do you get thru so quickly and so often? Like I said Im not looking for the world here, just my computer I paid for, which was just shy of 2,000.00.
I ordered the 1721, 2.2GH, 17 in nonglare, 2 gb mem, 160 hd, ruby red lid, blue tooth. Any suggestions and anyone receive a system similar to mine already from this order date or sooner?

 

It's not a competition, dude.

 

Cool, you ordered on the 23rd too? Although my original EDD was the 16th.

 

But shouldn't he get more? I mean it's so random...

 

I can't argue with that.

 

It all depends on who you get as a CSR and how random it is. I have heard stories where some are always with the same CSR. I dont think this is even possible in Canada.

The CSR I called and spoke with today was great. I didnt even call expecting any comps...I believed I was all comp'd out and anything further would make me...just a little too visible.

I was about to hang up when she said to wait then brought up something to help me along. She even explained the limits that she had per person; in other words she could give this same deal to anyone.

The thing she was insistent on with me was that it had to be a peripheral though.

When she suggested and we agreed on a Dell 19" widescreen, I almost jumped through the roof. Here was someone who, on her own accord pushed this forward. And for the naysayer...who thinks Im FoS....

Order Details
Quantity Description Unit Price

1 SE198WFPF 19IN SLV FP DISPLAY MON, CUST $0.00

--------------------------------------------------------------------------------


Sub-Total $0.00
Shipping $0.00
Tax $0.00
Total Price $0.00

I have looked at this about 30 times today. Its phenomenal...

 

OMG>>>

I so want to get the Logitech z2300 speakers!!!