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    you tube no video, sound only

    Discussion in 'Dell' started by Tony Dang, Mar 21, 2021.

  1. Tony Dang

    Tony Dang Newbie

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    My laptop is dell inspiron 17 series 5000. When I watch You tube videos on Microsoft Edge, Explorer and Chrome, I can only hear sound, but no images. The video looks black. However, on browser Firefox the videos and sounds are fine. Also, sometimes, when I move mouse pointer to bookmark bar, the screen becomes dark for a while.

    I tried to do many ways like disable adblocker, disable hardware acceleration, javascript enable, sign out and in you tube, disable extensions, clear browsing data, and reinstall the browsers, but none worked. Now I use Firefox only. Please help. Thanks.
     
    Tony Dang, Mar 21, 2021
    #1
  2. Not-meee

    Not-meee Notebook Consultant

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    Revert to a good backup using windows 10 repair. Make sure the windows 10 update to remove flash installed without error. You could check event logs to see if you have any errors with apps.
     
    Not-meee, Mar 21, 2021
    #2
  3. thewizzard1

    thewizzard1 Notebook Consultant

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    I would also recommend reinstalling the graphics driver - You can snag this from Dell on their website, looking up the model of your laptop.
     
    thewizzard1, Mar 21, 2021
    #3
  4. Tony Dang

    Tony Dang Newbie

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    This happen for Edge, Chrome, Explore, CocCoc only but is very good for Firefox in the same laptop.

    I removed flash but no work
     
    Last edited: Mar 22, 2021
    Tony Dang, Mar 22, 2021
    #4
  5. Tony Dang

    Tony Dang Newbie

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    This happen for Edge, Chrome, Explore, CocCoc only but it is very good for Firefox in the same laptop.

    I did reinstall graphics driver but no work.
     
    Last edited: Mar 22, 2021
    Tony Dang, Mar 22, 2021
    #5
  6. thewizzard1

    thewizzard1 Notebook Consultant

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    @Tony Dang My next recommendation would be a fresh operating system - Back up your stuff, and reinstall Windows 10 via USB after wiping the drive.
     
    thewizzard1, Mar 22, 2021
    #6
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  7. Tony Dang

    Tony Dang Newbie

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    I am thinking about this way because it will take more time to do it....
     
    Tony Dang, Mar 26, 2021
    #7