Haris M I: Hi, my name is Haris M I. How may I help you?
Haris M I: Hi, Rob.
Haris M I: From the serial number provided, I see that the computer is out of warranty. Let me see what best can be done for you today.
Haris M I: Could you please elaborate on the issue?
Rob Walker: I have an eMachine E627 laptop that I purchased in Dec 2009. I'm wanting to know how to unplug the ribbon from the keyboard to the motherboard without damaging anything. i dont see any hinges or levers to allow it to be pulled free.
Haris M I: Thank you for the information.
Haris M I: Rob, I understand that you need assistance in removing keyboard connections from the motherboard.
Rob Walker: yes
Rob Walker: im replacing the keyboard
Haris M I: Thank you for confirming the issue.
Haris M I: In this case, I suggest you contact a local technician . He will assist you with the issue. as we does not recommend to replace the parts by the end user.
Haris M I: Rob. I would suggest you contact a local computer retailer, they will help you in finding a local technician
Rob Walker: i am not willing to pay a tech $150 for this when the laptop was purchased for $200 from Walmart. im just going to pull it out if you wont help me then
Rob Walker: thanks for nothing
Haris M I: I do understand your concern. Unfortunately, this is the best that I can do for you.
Haris M I: However.
Haris M I: I will help you with the user guide.
Rob Walker: ive replaced key boards before on other laptops. im not a fool. i dont need any help with the frigging users guide.
Haris M I: Unfortunately, I do not have any other options available for you.
Haris M I: I apologize for any inconvenience.
Rob Walker: worthless.... goodbye
-
-
Okay I just died there
I had to contact eMachine support too few days ago for a friend who wanted to replaced the keyboard as you.. The problem is I were not able to find the keyboardI mean new to buy from any place, not even ebay. And the guy over at support said the same to me, take it to a local shop.. They don't even talk Norwegian only Sweedish. I returned the laptop to my friend and said I was sorry but he bought a crappy laptop.. And that is right too, there is 0 quality in those laptops.
-
I don't think they want to be responsible if anything goes wrong.
eMachine Customer Support = worthless
Discussion in 'eMachines' started by liquidyoda, Dec 11, 2010.